Customer Satisfaction
Customer Satisfaction | Plumbing | Etowah
From the first call to the final handshake, HEP treats every Etowah home like it’s our own. Our licensed experts arrive promptly, listen carefully, and walk you through every option, so you always feel confident about your choice. We protect floors with shoe covers, double-check each connection, and tidy up the workspace before we leave—because great service should leave nothing behind but relief.
What truly sets us apart is the follow-up: expect a courtesy call to be sure the water is flowing and the smile is still there. Residents across Etowah rave about the courteous technicians, upfront pricing, and workmanship that stands up to Tennessee’s toughest seasons. Whether it’s a midnight leak or a dream bathroom remodel, HEP’s commitment to total customer satisfaction is the heart of our plumbing promise.
FAQs
What residential and commercial areas in Etowah do you cover?
We serve the entire Etowah community—including downtown, the historic district, and surrounding neighborhoods such as Valley View, Clear Creek, and Etowah Heights—as well as nearby towns within a 25-mile radius. Whether you own a single-family home, manage an apartment complex, or run a local business, we can dispatch a licensed plumber to your location promptly.
What kinds of plumbing problems can your technicians handle?
Our team is equipped to tackle everything from routine maintenance to complex repairs, including leak detection, pipe replacement, fixture installations, water-heater repair and replacement, sewer and drain cleaning, sump-pump service, garbage-disposal repair, bathroom and kitchen remodel plumbing, and backflow prevention. Each truck arrives stocked with industry-standard parts and advanced diagnostic tools so most issues can be fixed in one visit.
Are your plumbers licensed, insured, and background-checked?
Yes. Every technician holds a state plumbing license, carries full liability and workers-compensation insurance, and passes a thorough background and drug screening before joining our team. We also provide ongoing training on local Etowah codes and the latest repair techniques to ensure your job is completed safely and to the highest professional standards.
Do you offer 24/7 emergency plumbing service in Etowah, and how fast can you arrive?
Absolutely. Our emergency hotline is staffed around the clock, 365 days a year. Because our dispatch center is based right here in Etowah, we can usually have a technician at your door within 60–90 minutes for urgent issues such as burst pipes, sewer backups, or no-hot-water situations. There are no extra charges for nights, weekends, or holidays.
How do you determine pricing, and can I get a free estimate before work begins?
We use flat-rate, upfront pricing. After diagnosing the problem, your plumber will explain the repair options and give you a written quote that includes parts, labor, and taxes—so there are no surprises on your final invoice. Estimates are always free, and we’re happy to price-match any written quote from a licensed competitor serving Etowah.
What warranties and satisfaction guarantees do you provide?
All labor is backed by a 1-year workmanship warranty, and most manufacturer-supplied parts come with 1–10-year warranties depending on the product. If the same issue reoccurs within the warranty period, we’ll return and fix it at no additional cost. We also offer a 100% Customer Satisfaction Guarantee: if you’re not completely satisfied with our service, we’ll make it right or refund the service fee.