Customer Service
Customer Service | Electrical | Estill Springs
When your lights flicker or a sudden outage disrupts your day in Estill Springs, you deserve a team that treats every call with urgency and a neighborly touch. HEP’s customer service crew is ready around the clock, pairing warm, small-town friendliness with the know-how of seasoned pros. From quick diagnostics to coordinating full-scale repairs, we streamline every step so you can get back to what matters—without the hassle.
Behind every service ticket is a commitment to safety, transparency, and genuine care. Expect clear timelines, upfront pricing, and real-time updates until your home hums smoothly again. Whatever the challenge—panel concerns, wiring woes, or surge protection—trust HEP to keep your electrical worries out of sight and peace of mind shining bright.
FAQs
What electrical services do you offer in Estill Springs?
We handle a full range of residential and light-commercial work, including panel upgrades, whole-home rewiring, lighting design and installation, outlet and switch additions, EV charger installation, standby generator hookup, surge protection, code corrections, and 24/7 emergency troubleshooting. If you have a specialized project, just let us know and we’ll tailor a solution to meet local codes and your budget.
Are your electricians licensed and insured?
Yes. Every technician who visits your Estill Springs property holds a Tennessee state electrical license and is covered by full liability and workers’ compensation insurance. We also stay current with National Electrical Code (NEC) updates and local ordinances, so you can be confident the work is safe, legal, and inspected where required.
How fast can you respond to an electrical emergency in Estill Springs?
Because we have on-call technicians stationed in Franklin County, our average emergency response time within Estill Springs is 60 minutes or less. Our trucks are fully stocked, allowing us to resolve most outages, breaker trips, and hazardous situations on the first visit. Call our 24/7 hotline and a live dispatcher will send help immediately.
Do you provide free estimates, and how do I schedule one?
Absolutely. For non-emergency projects we offer no-cost, no-obligation on-site estimates. Just call, text, or book online, and we’ll arrange a convenient appointment—usually within 48 hours. The technician will inspect the job, explain options, and give you a written quote that remains valid for 30 days.
What warning signs indicate I should call an electrician?
Common red flags include frequent breaker trips, outlets that feel warm or spark, flickering or dimming lights, burning odors near panels or outlets, buzzing sounds from wiring, and older two-prong receptacles without a ground. If you experience any of these—or if your home is over 40 years old and has never been inspected—schedule a service call to avoid fire or shock hazards.
Do your services come with a warranty?
Yes. All labor is backed by a 1-year workmanship warranty, and most parts carry manufacturer warranties ranging from 1 to 10 years. If anything we installed fails due to our workmanship within the warranty period, we’ll repair or replace it at no cost and prioritize your service call.