Personalized Service
Personalized Service | Air Conditioning | Heating and Air Conditioning | Erwin
Whether you need a quick tune-up on a muggy summer afternoon or a brand-new system that keeps energy bills in check all year long, HEP’s personalized service is Erwin’s first choice for air conditioning expertise. Our certified technicians arrive on time, listen to your concerns, and tailor every repair, replacement, or maintenance plan to the unique needs of your home—because we know no two families (or houses) feel comfort the same way.
From transparent, upfront pricing to our 24/7 emergency response, we put your peace of mind at the center of everything we do. Count on us for honest advice, high-efficiency equipment options, and workmanship backed by solid guarantees, so you can relax in a perfectly cooled home while the mountains heat up outside. Discover how effortless true comfort can be with HEP serving Erwin and the surrounding communities.
FAQs
What types of air-conditioning systems do you install for homes and businesses in Erwin?
We install a full range of systems—including high-efficiency central air conditioners, heat pumps, ductless mini-split systems, and packaged rooftop units. During your free on-site consultation we perform a Manual-J load calculation, evaluate your ductwork, and discuss budget and comfort goals to recommend the best-suited equipment from trusted brands such as Trane, Rheem, and Mitsubishi Electric.
How can I tell whether my existing AC unit should be repaired or replaced?
Typical warning signs include frequent breakdowns, uneven cooling, rising electric bills, unusual noises, or units that are 12–15 years old. Our technician will run a diagnostic test and provide a transparent cost-benefit analysis that compares the price of the repair, expected life span, energy savings, and any available rebates for new equipment. If a replacement is more economical, we offer financing options and can install most new systems within 48–72 hours.
What maintenance services do you provide, and how often should I schedule them?
We recommend a professional tune-up twice a year—once in the spring before the cooling season and again in the fall before heating season. Our Precision Maintenance service includes coil cleaning, refrigerant pressure check, thermostat calibration, electrical inspection, drain-line flushing, and a written performance report. Members of our Comfort Club receive these visits automatically, plus priority scheduling, 15 % repair discounts, and extended part warranties.
Are energy-efficient AC units eligible for rebates or tax credits in the Erwin area?
Yes. TVA EnergyRight currently offers rebates for qualifying heat pumps and high-SEER2 central AC systems. In addition, the federal Inflation Reduction Act provides a tax credit of 30 %—up to $2,000—for ENERGY STAR-certified heat pumps and certain central air conditioners installed through 2032. We stay up to date on all incentives and will file the rebate paperwork on your behalf and supply the Tax Form 5695 documentation you need for your accountant.
How fast can you respond to emergency AC repairs in Erwin, and what service area do you cover?
Our technicians are on call 24/7, including weekends and holidays. For most Erwin addresses we arrive within two hours of your call, and there is no additional travel fee for customers in Unicoi County. We also cover Johnson City, Jonesborough, and select parts of Carter and Washington counties. Each service van carries common OEM parts, allowing us to resolve 85 % of emergencies on the first visit.
What should I expect during a personalized in-home AC consultation?
The visit usually takes 60-90 minutes. We start by discussing your comfort concerns, utility costs, and future plans. Next, the technician measures each room, inspects insulation and ductwork, and conducts an airflow and humidity assessment. You’ll receive a printed load calculation, efficiency comparisons, and at least three system options with upfront pricing, warranty details, and available rebates. All quotes are obligation-free, and we can schedule installation on the spot or leave the information for you to review.