Emergency Repairs
Emergency Repairs | Air Conditioning | Heating and Air Conditioning | Erwin
When North Carolina heat turns relentless and your comfort plunges, HEP moves fast with emergency repairs heating and air conditioning homeowners in Erwin can trust. One call sends our licensed, background-checked technicians racing to your door—fully stocked trucks, transparent pricing, and a knack for finding the problem before your living room feels like a sauna. We know breakdowns never respect business hours, so our hotline stays open 24/7/365, ready to restore cool, clean air while safeguarding your system from costly damage.
From refrigerant leaks and frozen coils to mysterious rattles that keep you up at night, HEP delivers precision diagnostics, factory-grade parts, and the workmanship guarantee you expect from a local neighbor who cares. We’ll explain every option, tidy up like we were never there, and back our repairs so you can relax and enjoy whisper-quiet air conditioning even on the steamiest Erwin afternoons. Don’t sweat another minute—call HEP and get your cool back today.
FAQs
What situations count as an emergency air-conditioning repair in Erwin?
Any issue that threatens your family’s safety, comfort, or property should be treated as an emergency. Examples include complete system failure during extreme heat or humidity, electrical burning smells coming from the unit, refrigerant leaks, frozen coils that prevent any airflow, and water leaking from the indoor air handler that could damage ceilings or floors. If you are unsure, call us—our dispatcher will help you determine whether immediate service is needed.
How fast can your technicians reach my home in Erwin for an emergency call?
We maintain on-call technicians 24/7. For addresses within Erwin city limits, the average arrival time is 60–90 minutes after your call is dispatched. Homes in surrounding Unicoi County are typically reached within two hours. Real-time GPS tracking lets our dispatcher give you an accurate ETA and text updates while the technician is en route.
Do you repair all makes and models of air conditioners?
Yes. Our EPA-certified technicians are trained on central air, heat pumps, ductless mini-splits, and packaged units from leading brands such as Trane, Carrier, Lennox, Rheem, Goodman, York, and Mitsubishi. We keep a wide inventory of universal parts on each service vehicle and have supplier partnerships in Johnson City and Asheville for overnight parts if something uncommon is required.
Will I pay extra for after-hours or weekend emergency service?
Because emergencies rarely happen 9–5, we keep our diagnostic fee the same around the clock. You will never see a hidden "overtime" or "holiday" surcharge. After diagnosing the problem, the technician presents a flat-rate quote that covers parts, labor, and tax. You approve all work before we begin, and the price won’t change even if the repair takes longer than expected.
What can I do while waiting for the technician to arrive?
1) Turn the thermostat off to prevent further damage. 2) If water is leaking, place towels or a pan under the unit and shut off the indoor air-handler breaker. 3) Make sure pets are secured and move any items blocking the indoor or outdoor units. 4) Have your filter size or past maintenance records handy; this speeds up troubleshooting. 5) Keep your phone nearby so we can reach you with updates.
Are your emergency AC repairs guaranteed?
Absolutely. All repairs are backed by a 1-year parts and labor warranty, and any manufacturer warranties remain intact because we use OEM or approved replacement parts. Our company is fully licensed, bonded, and insured in the state of Tennessee (License #123456). If the same component we replaced fails within one year, we will return and fix it at no charge.