Customer Service
Customer Service | Plumbing Fixture Replacements | Plumbing | Elora
Whether your Elora heritage home needs a graceful new claw-foot tub or your café sink has sprung one leak too many, HEP’s customer-service team makes plumbing fixture replacements feel effortless. Our licensed plumbers arrive with a van full of top-brand taps, valves, toilets, and shower systems, ready to swap out tired hardware the same day. We protect your floors, respect your schedule, and tidy every workspace as if it were our own—all while keeping you in the loop with friendly, plain-English updates.
From choosing water-saving fixtures that lower your utility bills to fine-tuning the final installation so everything shines and seals perfectly, we turn a necessary upgrade into a surprisingly pleasant experience. Call, click, or drop by our Elora office and discover why neighbours have trusted HEP for over 70 years of reliable plumbing fixture replacements.
FAQs
What types of plumbing fixtures can you replace in my Elora home?
Our licensed technicians can replace a full range of residential and light-commercial fixtures, including faucets, sinks, toilets, shower valves, tubs, laundry tubs, outdoor hose bibs, bar/prep sinks, and garburators. If water runs through it, we can remove the old unit, install the new one, and ensure code-compliant connections.
How do I know if a fixture needs to be replaced rather than repaired?
We recommend replacement when a fixture shows any of these signs: chronic leaks despite multiple repairs, visible cracks or corrosion, worn finishes that are impossible to restore, hard-to-find replacement parts (often the case with fixtures 15+ years old), or water-wasting designs that don’t meet today’s efficiency standards. During our inspection we’ll give you an honest assessment of repair vs. replacement costs so you can make an informed decision.
How long does a typical plumbing fixture replacement take?
Most single-fixture jobs (e.g., swapping a kitchen faucet or toilet) take 1–2 hours once we arrive. Larger projects—such as replacing a tub/shower valve behind tiled walls or relocating a sink—can take half a day to a full day. When you book, we’ll give you a realistic time window and keep you updated if we encounter hidden issues such as deteriorated shut-off valves.
Will I need to supply my own fixtures, or can you provide them?
You have both options. Many customers in Elora pick their own model from a home-improvement store and have it ready for us; others prefer us to supply fixtures from our trusted wholesalers. If we supply the fixture, you benefit from extended parts-and-labour warranty coverage and we handle all pickup, delivery, and any manufacturer returns.
How much does plumbing fixture replacement cost in Elora?
Pricing depends on the fixture type, location, and any modifications required. As a rough guide: faucet replacements start around $180–$250 (labour only), standard toilet swaps range from $260–$350, and shower-valve replacements start at about $480 due to wall access work. We provide a firm, written quote before work begins, with no surprise charges.
Are permits required for fixture replacements in Elora and do you handle them?
Simple like-for-like fixture swaps usually do not need a municipal plumbing permit. However, if the job involves moving drain or supply lines, altering venting, or significant bathroom renovations, a permit may be required under the Township of Centre Wellington building regulations. Should a permit be necessary, we’ll handle all paperwork, inspections, and coordination with local authorities on your behalf.