Customer Satisfaction
Customer Satisfaction | Electrical Repair | Electrical | Elora
When a flickering light or a tripped breaker threatens to interrupt life in Elora, HEP’s certified technicians arrive with a smile, state-of-the-art tools, and a promise of 100% customer satisfaction. Homeowners and local businesses alike trust us for swift diagnostics, transparent pricing, and workmanship that stands the test of time. From vintage farmhouses along the Grand River to modern retail spaces downtown, we treat every project as if it were our own—because your safety and comfort matter.
Whether you need a quick outlet fix, panel upgrade, or full-scale electrical repair, our team is on call 24/7, backed by industry-leading warranties and a fleet stocked for same-day solutions. Enjoy courteous service, spotless clean-up, and the peace of mind that comes from working with Elora’s most dedicated electrical experts—HEP, where lighting up your satisfaction is always job one.
FAQs
What types of electrical repair services do you offer in Elora?
We handle a full range of residential and light-commercial repairs, including troubleshooting power outages, fixing faulty outlets or switches, replacing circuit breakers, repairing or upgrading panels, resolving lighting issues (indoor and outdoor), correcting code violations, and installing surge protection or GFCI/AFCI devices. If you’re unsure whether we can help, just call—our technicians will assess the problem at no charge.
How quickly can you respond to an electrical emergency?
We provide 24/7 emergency service in Elora and surrounding communities. In most cases a licensed electrician can be on-site within 60–90 minutes. Our dispatch team prioritizes hazards such as burning smells, sparking panels, and total power loss to ensure your safety first.
Are your electricians licensed, insured, and background-checked?
Absolutely. Every field technician holds a valid Ontario 309A construction & maintenance electrician license and undergoes annual safety and code-update training. We carry $5 million in liability insurance and full WSIB coverage, and we perform background checks for your peace of mind.
Do you provide upfront pricing, and will the price change after the work starts?
After diagnosing the issue, your electrician will present a fixed, written quote before any work begins. The quote includes labour, materials, permits, and cleanup—there are no hidden fees. If unexpected conditions require additional work, we’ll discuss options and obtain your approval in writing before proceeding.
What safety measures do you follow while performing repairs in my home?
Safety is our top priority. We de-energize and lock out circuits before working, use insulated tools, and wear CSA-approved PPE. We also protect your property with drop cloths and boot covers, and we follow ESA (Electrical Safety Authority) and Ontario Building Code requirements. After the repair, we perform a final safety test and supply any necessary ESA inspection certificates.
How do I schedule a service appointment, and what areas near Elora do you cover?
You can book online 24/7 or call our local number to speak with a live representative. We offer same-day appointments Monday through Saturday. In addition to Elora, we serve Fergus, Guelph/Eramosa, Centre Wellington, Belwood, Salem, and Alma. If you’re outside these areas, contact us and we’ll do our best to accommodate or refer you to a trusted partner.