Emergency Services
Emergency Services | Commercial Plumbing | Plumbing | Elora
When a burst pipe halts production or a clogged main threatens your storefront, HEP’s 24/7 emergency team is already on the road. Based in Elora and backed by decades of field experience, we arrive fast, isolate the issue, and restore flow with precision tooling and CSA-approved parts. From restaurants on Mill Street to industrial facilities along the Grand River, businesses trust our mastery of commercial plumbing because we treat every minute of downtime like it’s money leaving your pocket.
Beyond immediate repairs, we provide clear reporting, code-compliant solutions, and strategic recommendations that prevent the next crisis. Whether you need a high-capacity water heater swapped out before dawn or a complex backflow device certified before inspections, our licensed technicians keep your operations safe, sanitary, and fully open for business—so you can focus on serving customers, not mopping floors. Call HEP today; we’ll be there before the coffee finishes brewing.
FAQs
What 24/7 emergency plumbing services do you offer to Elora businesses?
Our emergency team handles burst or frozen pipes, sewer backups, gas line leaks, failed water heaters and boilers, blocked or overflowing drains, malfunctioning backflow prevention devices, and any sudden loss of water pressure. Because we specialize in commercial systems, we can also address issues with grease traps, roof drains, industrial-grade fixtures, and fire-suppression water lines.
How quickly can your technicians arrive at my commercial site in Elora during an emergency?
We maintain a dedicated on-call crew in the Elora area, allowing us to reach most local businesses within 60 minutes—often sooner during normal traffic conditions. Our dispatch software tracks the closest available technician and routes them directly to your address, minimizing downtime for your operation.
Are your plumbers certified to work on specialized commercial systems such as backflow preventers and industrial water heaters?
Yes. All of our technicians hold current Red Seal certification and up-to-date TSSA gas-fitter licensing. In addition, several team members have specialized training for cross-connection control testing, commercial/industrial water heater repair, hydronic boiler maintenance, and medical-grade piping. We also stay compliant with local Elora–Centre Wellington bylaws and provincial building codes.
What steps should I take while waiting for your emergency crew to arrive?
1) Shut off the nearest isolation valve or the main water supply if safe to do so. 2) Cut power to any affected water-heating or pumping equipment. 3) Keep staff away from flooded or contaminated areas. 4) If a sewer backup is involved, turn off HVAC systems to prevent airborne pathogens. 5) Document visible damage for insurance purposes. Once these steps are done, wait for our licensed plumber to perform a full diagnosis.
How is emergency service billed, and will I receive a detailed estimate before work begins?
Emergency calls carry a flat dispatch fee that covers travel and the initial assessment. After diagnosing the problem, we provide a written, line-item estimate outlining labour, materials, and any after-hours rate multipliers. No work proceeds without your signed approval. For larger repairs, we can coordinate directly with your insurance adjuster or facility manager.
Do you offer preventative maintenance programs to help avoid future plumbing emergencies?
Absolutely. We can set up quarterly, semi-annual, or annual maintenance schedules tailored to your property’s needs—covering drain line inspections, high-pressure jetting, backflow testing, water heater descaling, and leak detection. Regular maintenance reduces unexpected shutdowns, keeps you compliant with Elora health regulations, and often lowers long-term repair costs.