Industry-leading Warranties
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Industry-leading Warranties | Metal Roofing | Roofing | Elizabethton
When you choose HEP for your home or business in Elizabethton, you’re not just getting a roof—you’re gaining the confidence that comes with our industry-leading warranties. Our certified installers pair precision craftsmanship with premium materials so your new metal roofing stands strong against Tennessee’s harsh sun, heavy rain, and winter snow. From the first consultation to the final inspection, we back every step with transparent documentation and a customer-first approach that’s earned us a reputation for reliability across the region.
HEP’s warranty package is as durable as the steel we install: up to 50 years of manufacturer coverage on panels and coatings, a 25-year transferable workmanship guarantee, and hassle-free claims assistance that keeps you protected long after the project is complete. Whether you’re upgrading for energy savings, curb appeal, or long-term peace of mind, our team is ready to deliver exceptional value—and a roof you’ll never have to worry about again.
FAQs
What makes your metal roofing warranties in Elizabethton “industry-leading”?
Our warranties combine long coverage periods with comprehensive protection. We offer a 40-year manufacturer’s finish warranty against fading, chalking, and peeling, plus a 20-year workmanship warranty backed by our own company. Few competitors match both lengths in a single package, giving homeowners in Elizabethton superior peace of mind.
Does the warranty cover extreme weather common to Northeast Tennessee?
Yes. Metal panels are warrantied to withstand winds up to 140 mph and hail impact up to 2 inches in diameter when installed to specification. If storm damage does occur within the warranty terms, materials and labor for approved repairs are covered, subject to the deductible stated in your policy.
Is the warranty transferable if I sell my home?
Absolutely. Both the manufacturer’s finish warranty and our workmanship warranty are fully transferable one time within the first 10 years at no cost. The new homeowner simply completes a short transfer form so coverage continues without interruption—an excellent selling point for Elizabethton property owners.
What maintenance requirements must I follow to keep the warranty valid?
Metal roofing requires minimal upkeep, but the warranty calls for annual visual inspections, removal of debris from valleys and gutters, and prompt touch-up of any scratches beyond normal wear. No special cleaning agents are required—just a mild detergent and water rinse if heavy dirt builds up.
Will installing rooftop solar panels void my metal roof warranty?
No. Our warranty allows for solar installations as long as mounting hardware is attached through the ribs or seams per manufacturer guidelines and an approved sealant is used. We even coordinate with solar contractors to ensure penetrations are properly flashed and documented for continued warranty coverage.
How do I file a warranty claim if I notice an issue?
Call our local Elizabethton office or fill out the online claim form within 30 days of discovering the problem. We schedule an on-site inspection within five business days, document findings with photos, and submit all paperwork to the manufacturer when necessary. Approved claims are typically resolved within 30–45 days, and you pay nothing for covered repairs.