Unexpected Repairs
Unexpected Repairs | Plumbing | Dunlap
When a pipe bursts at midnight or an unseen leak soaks tomorrow’s plans, Dunlap homeowners know to call HEP Is on the Way! Our certified technicians arrive fast, diagnose even faster, and bring fully stocked vans so most fixes happen on the first visit. From sudden water-heater failures to mystery puddles creeping across your floor, we thrive on tackling the surprises that other companies postpone—restoring safety, comfort, and peace of mind before the damage spreads.
Choose HEP for transparent pricing, honest guidance, and the confidence of a “job done right” guarantee. We treat your home with care, clean up like we were never there, and back every unexpected repair with 24/7 live support. Whenever Dunlap calls, plumbing solutions are already on the way—just one quick request, and your emergency becomes our priority.
FAQs
What types of situations count as an “unexpected plumbing repair” in Dunlap?
Unexpected plumbing repairs include any sudden issue that threatens to damage your home, disrupt normal water use, or create a health or safety hazard. Common examples are burst or leaking pipes, sewage backups, overflowing toilets, water heater failures, sudden loss of water pressure, frozen pipes, and sump-pump breakdowns. If you are unsure whether your situation is an emergency, call us—our dispatcher will help you assess the risk and recommend next steps.
How fast can your plumbers arrive at my home or business in Dunlap?
For true emergencies, we aim to be on-site within 60–90 minutes anywhere in Dunlap, traffic and weather permitting. Because our technicians are strategically based in the area and equipped with fully stocked service vehicles, many customers see arrival times even sooner. Non-emergency repairs can usually be scheduled the same day or at a convenient time within 24 hours.
Will I be charged extra for after-hours or weekend service calls?
We never charge hidden fees, but emergency calls made outside standard business hours (after 5 p.m. weekdays, weekends, or holidays) include a modest after-hours service fee to cover overtime labor. All costs are reviewed with you up front, so you know exactly what to expect before we start any work. If the repair can safely wait until regular hours, we will let you know and help you avoid the extra cost.
What should I do while waiting for the plumber to arrive?
If safe to access, shut off the main water valve (usually located where the water line enters the house or near the water meter) to minimize flooding. For leaking water heaters or washing machine hoses, turn off the dedicated shut-off valves. If you suspect an electrical hazard—such as water near outlets—cut power to the affected circuit at the breaker panel. Remove valuables from the wet area and place towels or buckets to collect drips. Avoid using chemical drain cleaners, as they can worsen the problem or harm our technicians when they arrive.
Are your plumbers licensed, insured, and locally experienced?
Yes. Every technician holds an Illinois state plumbing license and undergoes continual training in current code requirements, advanced diagnostic tools, and safety procedures. Our company carries full liability and workers’ compensation insurance for your protection. Because we have served Dunlap and surrounding Peoria County communities for over 20 years, we are familiar with local water pressure levels, soil conditions, and municipal codes—ensuring repairs that pass inspection the first time.
Do you offer warranties or guarantees on unexpected repair work?
All emergency repairs come with a minimum 1-year parts and labor warranty, and many fixtures or replacement components carry extended manufacturer warranties of up to 10 years. We also provide a 100 % satisfaction guarantee: If the repaired component fails due to our workmanship within the warranty period, we will return promptly at no charge. Ask your technician for written warranty documentation before the job is closed out.