Personalized Service
Personalized Service | HVAC Unit Replacement | Heating and Air Conditioning | Dunlap
When the summer sun or winter chill hits Dunlap, you want a team that knows your name and your home’s unique quirks. HEP’s personalized service brings 20+ years of local expertise right to your doorstep, guiding you through every step of HVAC unit replacement with clear options, upfront pricing, and friendly technicians who treat your living room like their own. Whether your old system is wheezing, your energy bills keep climbing, or you simply crave reliable comfort year-round, we evaluate your square footage, insulation, and lifestyle to match you with the perfect high-efficiency unit—so you feel the difference as soon as it clicks on.
From securing top manufacturer warranties to filing the paperwork for utility rebates, we handle the details while you sit back and plan tomorrow’s thermostat setting. Most installations wrap up in a single day, leaving you with cleaner air, quieter operation, and lower monthly costs. Ready to ditch the costly repairs and unpredictable breakdowns? Call HEP in Dunlap today and discover how smooth HVAC unit replacement can be when it’s personalized just for you.
FAQs
How do I know it’s time to replace my HVAC unit instead of repairing it?
Most units show clear signs when replacement is the smarter choice: the equipment is 12–15 years old, repair costs exceed 30 % of the price of a new system, energy bills keep rising, temperatures vary from room to room, or you’re facing frequent refrigerant leaks and compressor failures. Our Dunlap-based technicians perform a no-obligation inspection, compare long-term operating costs of repair vs. replacement, and give you a written recommendation so you can make an informed decision.
What types of HVAC systems do you install for Dunlap homeowners?
We install high-efficiency gas furnaces, air conditioners, dual-fuel heat pumps, ductless mini-splits, and variable-speed packaged units. Because every home in Dunlap has unique insulation levels and duct layouts, we run a Manual J heat-load calculation first, then size the equipment precisely. Brands we commonly recommend include Carrier, Trane, Rheem, and Mitsubishi, all backed by 10-year manufacturer warranties and our own two-year labor guarantee.
How long will the HVAC replacement take and will I be without heating or cooling?
Most standard furnace/AC swap-outs are completed in one day. If duct modifications, electrical upgrades, or a full heat-pump conversion are required, the job can extend to two days. We schedule installations so you are never without heating or cooling overnight; temporary heaters or window units are provided free of charge during multi-day projects. Before we leave, we test and balance the system, register warranties, and show you how to use the new thermostat.
Are there rebates, tax credits, or financing options available?
Yes. Ameren Illinois often offers $300–$1,000 rebates on qualifying high-efficiency HVAC equipment in the Dunlap area. The federal Energy Efficient Home Improvement Credit can cover up to 30 % of costs (up to $2,000) for heat pumps. We partner with Synchrony and Service Finance to provide 0 % APR for 18 months or low-interest plans up to 120 months. Our comfort adviser will handle all paperwork so you receive every incentive for which you qualify.
How does your “personalized service” approach improve comfort and efficiency?
We start with a room-by-room load analysis, inspect existing ductwork, and discuss your comfort preferences and indoor-air-quality concerns. From there we tailor equipment selection, airflow settings, and thermostat programming to your lifestyle. This personalization prevents oversizing, reduces short-cycling, lowers utility bills, and evens out temperatures between floors—something off-the-shelf replacements rarely achieve.
What maintenance does my new system need and do you offer service plans?
Your new unit should receive a professional tune-up twice a year—once before the cooling season and once before heating. Filter changes every 1–3 months, outdoor coil cleaning, condensate drain checks, and thermostat software updates are key tasks. We offer a Comfort Club plan that covers both tune-ups, priority same-day service, a 15 % repair discount, and automatic warranty documentation. Enrollment keeps manufacturer warranties valid and maximizes the life of your investment.