Exceptional Customer Service
Exceptional Customer Service | Smoke Detectors | Electrical | Duff
In Duff, HEP pairs hometown friendliness with master-level expertise to keep families safe and sound. Our licensed electricians arrive on time, listen to your concerns, and offer clear, upfront pricing before touching a single wire. Whether you need new smoke detectors installed, existing units inspected, or a whole-home upgrade to the latest interconnected technology, we treat every project—large or small—with the same white-glove attention and respect for your home.
Behind the scenes, our team follows rigorous training and quality-control protocols, and we back every job with a 100% satisfaction guarantee. From cleaning up after ourselves to testing each device right in front of you, we make sure your smoke detectors work flawlessly and that you feel confident using them. Discover why so many Duff neighbors rave about HEP’s exceptional customer service—and breathe easier knowing your family’s safety is in the best hands.
FAQs
Why should I have my smoke detectors professionally installed instead of doing it myself?
A licensed electrician ensures that every detector is placed in the optimal location, wired to meet Ontario Electrical Code, and interconnected so that all alarms sound simultaneously in an emergency. Professional installers also test each unit with calibrated equipment, document the installation for insurance purposes, and show you how to use and maintain the system—peace of mind DIY can’t match.
How often do smoke detectors need to be tested and replaced?
Press the test button on each detector once a month and replace the batteries every 6–12 months (or sooner if you hear a low-battery chirp). All hard-wired or battery-only smoke detectors should be replaced entirely every 10 years, as the sensing chamber degrades over time. After any fire, replace affected alarms immediately even if they appear undamaged.
Which type of smoke detector is best for my Duff home—ionization, photoelectric, or dual-sensor?
Photoelectric sensors respond fastest to smouldering fires, while ionization units react quicker to fast-flame fires. Because either type alone can miss certain conditions, the National Fire Protection Association recommends dual-sensor detectors that combine both technologies. Our technicians carry CSA-approved dual-sensor models and will advise you if specialty alarms (heat detectors, CO combination units, or strobe alarms for the hearing-impaired) are also appropriate.
Can you connect my smoke detectors to a smart home or security system?
Yes. We install hard-wired detectors with relay modules that integrate seamlessly with most smart hubs, monitored security panels, and voice assistants. You’ll receive real-time mobile alerts, remote silencing options, and automatic lighting or door-unlock actions during an alarm. All smart integrations are configured securely, labelled for easy control, and fully tested before we leave.
What should I do if a smoke detector keeps chirping even after I change the battery?
Persistent chirping can indicate an end-of-life warning, residual charge, wiring fault, or dust in the sensing chamber. Try holding the test button for 20 seconds to clear lingering charge, vacuum the unit’s vents, and verify that the date code hasn’t reached 10 years. If the chirp continues, shut off power, tag the circuit, and call our Duff emergency line—24/7—so we can diagnose and correct the issue safely.
Why choose our Duff-based electrical team for smoke detector service?
We’re locally owned, fully ESA-certified, and arrive in stocked service vehicles, meaning 90 % of jobs are completed on the first visit. Customers appreciate transparent, upfront pricing, lifetime workmanship warranties, and our complimentary annual reminder program that notifies you when testing or replacement is due. With background-checked electricians and a 4.9-star community rating, Duff homeowners trust us for prompt, professional smoke-detector care.