Years Of Experience
Years Of Experience | Emergency Plumbing | Plumbing | Duff
Pipes never pick a convenient time to fail, but Duff residents have a convenient solution. Backed by decades of boots-on-the-ground experience, HEP’s licensed professionals bring calm to the chaos of burst lines, clogged drains, and flooded basements. We answer the phone around the clock, show up when we say we will, and restore your water—and your peace of mind—faster than you thought possible.
Whether you’re staring at a ceiling stain or a geyser under the sink, HEP’s emergency plumbing service is only a call away. Our vans arrive fully stocked like rolling warehouses, so most fixes happen in a single visit. You get transparent, upfront pricing, industry-leading guarantees, and courteous techs who treat your home with the respect it deserves.
From quick leak repairs to full pipe replacements, our commitment to Duff is simple: deliver first-class craftsmanship every single time. When minutes matter and water’s on the move, trust the team whose name has stood for reliability in emergency plumbing for years.
FAQs
How many years of experience does your emergency plumbing team have in Duff?
Our lead engineers each bring over 20 years of hands-on plumbing experience, and every technician on our emergency roster has a minimum of 5 years in the trade. Collectively, the team has logged more than 150 years of combined experience, which means we have encountered—and solved—virtually every type of plumbing crisis a Duff homeowner or business might face.
What situations count as a plumbing emergency and warrant an immediate call?
Any issue that threatens to damage property, endanger health, or leave you without essential water services is an emergency. This includes burst or frozen pipes, major leaks, sewage backups, overflowing toilets, gas-rated water-heater problems, and complete loss of water supply. If you are unsure, call us—our dispatcher will quickly assess the situation and advise whether you need urgent assistance or can book a standard appointment.
How fast can you get to my property in Duff during an emergency?
Because we keep on-call technicians strategically based around Duff and the surrounding townlands, our average doorstep response time is 30 minutes. In more remote areas it can take up to 60 minutes, but we will always give you a realistic arrival window over the phone and send live tracking updates so you know exactly when help is coming.
Are your emergency plumbing services available 24/7, including weekends and holidays?
Yes. Plumbing disasters don’t keep office hours, so neither do we. Our fully staffed call centre answers the phone 24 hours a day, 365 days a year—including Christmas morning and Bank Holiday weekends—and a licensed plumber is always on standby to respond.
How much will an emergency plumbing call-out cost?
We charge a transparent flat call-out fee that covers the first hour of labour, daytime or night-time, so you know exactly what to expect. After the first hour we bill in 15-minute increments, not full hours, to keep costs fair. Before any work begins, the plumber explains the problem, outlines repair options, and provides a written estimate. Most common emergencies—such as isolating and repairing a burst pipe—are resolved within that first hour.
What can I safely do while waiting for the emergency plumber to arrive?
1. Shut off the mains water supply—usually at the stopcock under the kitchen sink or near the front gate. 2. Turn off the electricity at the consumer unit if water is leaking near sockets, lights, or appliances. 3. Open taps to drain residual water and reduce pressure on leaking pipes. 4. Move valuables, furniture, and electrical items away from the affected area to minimise damage. 5. If a leak is severe, use buckets or towels to contain water and prevent it from spreading. 6. Never attempt gas or boiler repairs yourself; wait for the qualified engineer. Taking these steps can limit water damage and make the repair faster and safer when our technician arrives.