Around The Clock
Around The Clock | Emergency Plumbing | Plumbing | Duff
Day or night, weekends or holidays, HEP’s Around-the-Clock team is standing by for Duff homeowners who need help fast. One call brings a licensed, fully stocked technician to your door—usually within the hour—ready to diagnose leaks, burst pipes, flooded basements, clogged drains, or any other emergency plumbing nightmare you’re facing. Up-front pricing means no surprises, and our courteous pros protect your home with shoe covers, drop cloths, and thorough clean-up when the job is done.
We know breakdowns don’t wait for business hours, so our dispatch lines never close. From the moment you reach out, we track your service truck in real time, text you the plumber’s photo for peace of mind, and back every repair with HEP’s 100% Satisfaction Guarantee. When Duff residents think “emergency plumbing,” they think HEP—reliable service that turns chaos into comfort, day or night.
FAQs
Do you really operate 24/7, even on holidays, in Duff?
Absolutely. Our emergency dispatch centre is staffed day and night, 365 days a year—including weekends and statutory holidays—so you can reach a live local representative any time a plumbing crisis occurs in Duff.
How fast can an emergency plumber get to my location in Duff?
Because our technicians are strategically based throughout Duff and the surrounding townlands, most call-outs are attended within 30–45 minutes. Severe weather or road closures can occasionally add travel time, but we always provide a realistic ETA while you are on the phone.
What types of plumbing emergencies do you handle?
We handle burst or frozen pipes, major leaks, sewer back-ups, blocked drains or toilets, water-heater breakdowns, loss of water pressure, and gas line issues. If water or gas is causing damage or posing a safety risk, it qualifies as an emergency and we can help.
Will I be charged extra for a middle-of-the-night service call?
There is a flat emergency call-out fee that applies to after-hours visits (between 6 PM and 7 AM). Once on site, we perform a quick diagnostic and supply a clear written quote for labour and parts before any repair begins, so you always know the full cost up front.
Are your emergency plumbers licensed and insured?
Yes. All field technicians hold current RGII (gas) and City & Guilds plumbing certifications, along with €13 million public liability insurance. Our compliance paperwork is kept on each van and can be shown to you on arrival for total peace of mind.
What should I do while waiting for the emergency plumber to arrive?
Shut off the main water supply (usually located under the kitchen sink or in the hot press) to limit damage, and if safe to do so, switch off electricity to affected areas. Mop up standing water and move valuables away from leak zones. Avoid using chemical drain cleaners—they can worsen clogs and create a hazard for our technicians.