Customer Satisfaction
Customer Satisfaction | Electrical | Ducktown
At HEP, we take pride in lighting up Ducktown with safe, affordable electrical service that earns rave reviews from neighbors, businesses, and community leaders alike. Every call answered, every outage resolved, and every meter upgrade is guided by a promise: you’ll always feel heard and valued. From the courteous line crews who greet you by name to the friendly reps who track your feedback, our team measures success by the smiles we see when the lights come back on.
That hometown care pairs with big-city expertise. We invest in modern grid technology, proactive maintenance, and transparent communication so you know exactly what’s happening—before, during, and after a storm. Whether you’re a lifelong resident or new to town, HEP is committed to keeping your home bright, your business productive, and your confidence in us stronger than ever.
FAQs
What types of electrical services do you provide in Ducktown?
We cover the full spectrum of residential and light-commercial electrical work, including new wiring and panel upgrades, outlet and lighting installation, ceiling-fan and appliance circuits, surge protection, whole-home rewiring, electric-vehicle charger setup, and safety inspections.
How quickly can you respond to an electrical emergency in Ducktown?
Our on-call technicians are available 24/7. For most addresses within Ducktown city limits we can arrive within 60–90 minutes after your call; for outlying areas we quote a two-hour window. There is no extra fee for nights, weekends, or holidays.
Are your electricians licensed, insured, and background-checked?
Yes. Every field technician holds a current Tennessee electrical license, carries at least $1 million in liability insurance, and has passed a state and federal background check. We also participate in ongoing safety and code-update training.
Will I receive a written estimate before work begins?
Absolutely. After diagnosing the issue we present a detailed, line-item estimate that lists parts, labor, and any permit fees. We honor our quoted price—if additional work is required, we get your approval in writing first.
Do you guarantee your workmanship and the parts you install?
All labor is backed by a lifetime workmanship warranty, and parts carry the manufacturer’s warranty (usually 1–5 years). If a problem related to our installation arises, we will repair or replace it at no cost to you.
How can I improve the energy efficiency and safety of my Ducktown home?
Schedule our complimentary Home Electrical Check-Up. We test your panel for load capacity, inspect wiring for degradation, assess smoke/CO detector placement, and recommend upgrades such as LED lighting, smart thermostats, GFCI/AFCI protection, and surge suppression. You receive a written report with prioritized recommendations and cost estimates.