Customer Satisfaction
Customer Satisfaction | Water Purification | Plumbing | Decherd
When Decherd homeowners think about crystal-clear, great-tasting water, they think about HEP. Our licensed plumbers pair decades of know-how with cutting-edge water purification technology to remove sediments, hard-water minerals, chlorine, and even microscopic contaminants that standard filters miss. From whole-house systems to sleek under-sink units, we custom-fit solutions that protect your pipes, appliances, and—most importantly—your family’s health.
What sets us apart is the HEP promise of customer satisfaction. We show up on time, explain every option in plain language, and back our workmanship with industry-leading warranties. Whether you’re dealing with stubborn stains on fixtures or simply want the peace of mind that comes from cleaner, safer water, our friendly Decherd team is ready to test, treat, and transform your supply—leaving you thrilled with every sip and shower.
FAQs
Why is water purification especially important for homes and businesses in Decherd?
While Decherd’s municipal supply meets federal safety standards, many customers report issues such as chlorine taste, hard-water scale, and trace levels of iron common to our local distribution lines. A dedicated purification system removes these residual contaminants, improves taste and odor, protects plumbing fixtures from mineral buildup, and gives you an added layer of protection if line breaks or boil-water advisories occur.
What types of purification systems do you install and how do they work?
We offer three main categories. 1) Whole-house carbon filtration removes chlorine, sediment, and volatile organic compounds before the water reaches any tap. 2) Water softeners use ion exchange resin to replace hardness minerals (calcium and magnesium) with sodium or potassium, preventing scale. 3) Reverse-osmosis (RO) drinking stations push water through a semipermeable membrane that blocks up to 99% of dissolved solids, including lead and fluoride. We can install each system individually or combine them for comprehensive treatment.
How can I tell which purification setup is right for my property?
Start with a free on-site water test. Our technician measures hardness, iron, pH, total dissolved solids (TDS), and chlorine levels from your actual tap. We then review your household size, flow rate requirements, and budget. For example, a family of four with 12–18 grains per gallon hardness may need a 32,000-grain softener plus an undersink RO unit; a smaller household on a tight budget might do well with a single carbon filter. We supply a written, no-pressure recommendation sheet so you can compare options.
What is the installation process and how long will it take?
Most whole-house systems install in one visit. After you approve the quote, we schedule a 2–4-hour window to shut off the main, cut into the supply line, and mount the filtration tank or softener loop—usually near the water heater. RO units fit under your kitchen sink and take another 1–2 hours. All plumbing is permitted and pressure-tested to Decherd and Franklin County codes. Your water service is typically interrupted for less than 30 minutes.
How often does my new system need maintenance and filter changes?
Maintenance is simple. Carbon tanks require media replacement every 3–5 years, softeners need salt top-ups every 4–6 weeks, and RO systems use a three-stage cartridge set: sediment and carbon pre-filters every 6–12 months, membrane every 2–3 years, and post-filter annually. We offer a convenient service plan that logs each change, texts you reminders, and includes an annual performance test so you never have to track dates yourself.
What warranty and customer support do you provide after installation?
All purification equipment comes with a manufacturer’s warranty—typically 5 years on control valves and 10 years on tanks—plus our own 1-year labor guarantee. If anything leaks, malfunctions, or fails to meet the promised water quality during that period, we repair or replace it at no charge. Our Decherd help line is staffed 7 days a week, and emergency plumbing calls receive same-day priority.