Customer Service

HEPCustomer Service

Customer Service | HVAC Unit Replacement | Heating and Air Conditioning | Decherd

When the Tennessee heat climbs or winter nights turn crisp, Decherd homeowners count on HEP’s friendly experts to keep every room comfortable. Our licensed technicians arrive on time, listen to your concerns, and explain options in plain language—whether your aging system needs a quick tune-up or a complete HVAC unit replacement. With transparent, upfront pricing and financing choices that fit a variety of budgets, we turn a stressful breakdown into a smooth, confidence-building experience.

From removing the old equipment to calibrating the new high-efficiency system, we treat your home with respect, lay down protective coverings, and clean up every scrap before we leave. Customers love our 24/7 support, industry-leading warranties, and the reassurance that a single call to HEP means help is already on the way. Breathe easier, lower your energy bills, and enjoy year-round comfort—schedule your visit today and discover why neighbors across Decherd say, “Call HEP, we’ll fix it!”

FAQs

How do I know it’s time to replace my HVAC system instead of repairing it?

Most heat-pump and air-conditioning systems last 10–15 years. If your unit in Decherd is approaching that age, needs frequent or costly repairs, struggles to maintain temperature, or causes unusually high utility bills, replacement is usually more economical than another fix. During a free in-home evaluation we’ll measure current performance, check refrigerant levels, inspect the compressor and heat exchanger, and run an energy-usage comparison. We then give you an honest repair-vs-replace cost analysis so you can make an informed choice.

What size and type of HVAC unit do I need for my Decherd home?

Proper sizing depends on square footage, insulation levels, window exposure, ceiling height, and even local humidity. We perform a Manual J load calculation that factors in Decherd’s average summer highs (around 89 °F) and winter lows (near 29 °F) to recommend the correct tonnage and efficiency rating. Options include high-efficiency heat pumps, traditional split systems, gas furnaces with A/C, and ductless mini-splits. Our comfort specialist will explain the pros, cons, and lifetime operating costs of each so you select the ideal system for your budget and comfort goals.

How long will the replacement take, and will I be without heating or cooling during that time?

A straightforward swap-out of an existing split system generally takes one full working day. Complex projects—such as adding new ductwork or upgrading electrical service—can extend to two days. You will be without heating or cooling only while we disconnect the old unit and hook up the new one, typically 3–6 hours. We schedule replacements when weather disruption is least likely and provide temporary space heaters or portable A/C units at no charge if extreme temperatures are forecast.

Are there rebates, tax credits, or financing options for HVAC replacements in Decherd?

Yes. Qualifying ENERGY STAR® heat pumps and A/C units can earn up to $2,000 in federal tax credits under the 25C program through 2032. Tennessee Valley Authority (TVA) EnergyRight® rebates may provide $150–$400 for high-efficiency installations. We also partner with Synchrony and Wells Fargo to offer 0% APR financing for 12–18 months or low-interest plans up to 120 months, subject to credit approval. Our team handles all paperwork so you receive every incentive available.

What warranties and maintenance plans come with my new HVAC system?

Most of our featured brands carry a 10-year limited parts warranty and a limited lifetime heat-exchanger warranty for gas furnaces when registered within 60 days. We add our own 2-year labor warranty and offer optional Lifetime Comfort Agreements that include bi-annual tune-ups, priority scheduling, no-overtime emergency service, and 15% off repairs. Regular maintenance keeps manufacturer warranties valid and maximizes energy efficiency.

How do you dispose of my old unit and ensure the new installation meets local codes?

We remove and recycle your old equipment at an EPA-certified facility, reclaiming refrigerant as required by Section 608 of the Clean Air Act. All new installations are performed by NATE-certified technicians, follow the 2024 International Residential Code, and comply with Franklin County permitting requirements. Before we leave, a lead installer walks you through the system startup, thermostat programming, filter changes, and safety features, and you receive a written permit closure and warranty registration packet.

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