Comprehensive Warranties
Comprehensive Warranties | HVAC Unit Replacement | Heating and Air Conditioning | Decherd
When steamy summers, brisk winters, or Tennessee’s famous spring pollen push your comfort to the limit, HEP’s comprehensive warranties for heating and air conditioning have you covered. Our licensed technicians arrive promptly, assess your aging system, and guide you through an effortless HVAC unit replacement that’s backed by industry-leading parts and labor protection. From energy-smart equipment sized perfectly for your Decherd home to meticulous clean-up after installation, every step is handled with the care you expect from a neighbor who’s served Middle Tennessee for decades.
Choose HEP and breathe easier knowing you get transparent pricing, financing options, and 24/7 emergency support long after the new system is humming. Whether you want to slash utility bills, solve chronic repair headaches, or simply enjoy year-round comfort, we turn “maybe later” into “done today.” Call, click, or stop by our local office and experience worry-free comfort the HEP way.
FAQs
1. What types of warranties are available when I replace my HVAC unit in Decherd?
Most replacements come with two layers of protection. First is the manufacturer’s parts warranty, which typically covers major components such as the compressor, heat exchanger, coils, and factory-installed parts. Second is the contractor or workmanship warranty, which guarantees the quality of the installation itself. On our Decherd replacement projects, you receive a 10-year registered parts warranty from the manufacturer and a separate 1- to 3-year labor warranty from our company—giving you comprehensive coverage on both equipment and labor.
2. How long do comprehensive HVAC warranties usually last?
The length depends on the component being covered. For the brands we install in Decherd, registered parts warranties run 10 years, heat exchanger warranties are often limited lifetime, and compressor warranties can extend to 12 years on select high-efficiency models. Our workmanship warranty ranges from 1 to 3 years, and an optional extended labor warranty can push total coverage to 10 years. We outline all timelines in writing before the project begins so there are no surprises.
3. What exactly is covered under the comprehensive warranty for my new heating and cooling system?
A comprehensive warranty typically covers: (1) Factory parts—compressor, outdoor coil, indoor coil, blower motor, control boards, and thermostatic expansion valves; (2) Heat exchanger or furnace burner assembly; (3) Any manufacturer-installed accessories such as variable-speed fan modules; (4) Labor costs associated with replacing a failed covered part (if you opt for the extended labor plan); and (5) Our workmanship—meaning any installation-related deficiencies will be corrected at no cost during the stated term. Items not covered include routine maintenance items like filters, cosmetic damage, or issues caused by neglect, power surges, or unauthorized alterations.
4. Are labor charges included in the warranty?
They can be. The standard manufacturer’s warranty only covers parts; labor is separate. However, our comprehensive warranty packages for Decherd homeowners include a one-year no-charge labor warranty by default. You may also purchase an extended labor warranty—up to 10 years—at the time of installation, which bundles parts and labor into a single, worry-free plan. This means if a warranted component fails within the term, both the replacement part and the technician’s time are fully covered.
5. How do I submit a warranty claim if my system has an issue?
Call our Decherd office or use the 24/7 service portal on our website. Provide the model and serial numbers, the date of installation, and a brief description of the issue. We will verify warranty status, schedule a diagnostic visit, and file all paperwork with the manufacturer on your behalf. If the repair is covered, we order OEM parts and complete the work promptly. You pay nothing but any deductible specified in an extended labor plan—otherwise, parts and qualifying labor are free.
6. Will failing to register my new HVAC unit affect warranty coverage?
Yes. Most manufacturers require product registration within 60 days of installation to activate the full 10-year parts warranty. Unregistered equipment typically defaults to a 5-year parts term. We register every unit we install in Decherd at the end of the job, and we leave you a confirmation for your records. If you move or change email addresses, let us know so we can update the manufacturer’s database and keep your warranty intact.