Emergency Support
Emergency Support | Heating and Air Conditioning | Decherd
When the Tennessee temperature swings from frosty mornings to sweltering afternoons, Decherd homeowners don’t have time to wait for comfort. HEP’s emergency team is on call 24/7, ready to restore reliable heating and air conditioning the moment your system falters. One quick call puts certified, background-checked technicians in motion with fully stocked trucks, so most issues are solved on the first visit—no matter if it’s midnight, a weekend, or a holiday.
Our neighbors trust us because we pair speed with transparency. You’ll get upfront pricing, clear explanations, and workmanship backed by rock-solid guarantees, all delivered with the friendly care you expect from a local crew. From a sudden furnace failure to an AC unit that’s lost its cool, HEP keeps Decherd comfortable, safe, and stress-free year-round.
FAQs
What situations are considered an HVAC emergency that require immediate service in Decherd?
An HVAC emergency typically includes total loss of heat or cooling during extreme temperatures, burning or electrical odors coming from the unit, smoke, sparking or tripped breakers, refrigerant or water leaks that can damage property, loud banging or metal-on-metal noises indicating imminent mechanical failure, and any climate-control outage that endangers young children, elderly family members, or medically fragile occupants. If you are unsure, call our 24-hour dispatcher and we will help you determine whether an emergency visit is necessary.
How quickly can your technician arrive at my home or business in Decherd after I place an emergency call?
Because we have an on-call team stationed in Franklin County, our average response time within Decherd city limits is 60–90 minutes. During severe weather or high-volume periods we will give you a live ETA when you call, and we stay in contact by text or phone until the technician is on site. We also prioritize no-heat calls when night-time temperatures are below 40 °F and no-cool calls when heat indexes exceed 90 °F.
Do you service all HVAC brands and systems during emergency visits?
Yes. Our technicians are factory-trained and carry truck-stock parts for the major residential and light-commercial brands used in Middle Tennessee—including Trane, Carrier, Lennox, Goodman, Rheem, Amana, York, Mitsubishi, Daikin, and more. We can troubleshoot gas furnaces, heat pumps, straight A/C units, ductless mini-splits, and packaged rooftop equipment. If a proprietary part must be ordered, we will perform a safe temporary repair whenever possible to restore comfort until the part arrives.
What should I do while waiting for the emergency HVAC technician to arrive?
First, turn off the system at the thermostat and at the breaker if you smell burning, hear grinding noises, or see sparks. For water leaks, place a pan or towels under the drip and shut off the unit to prevent ceiling or floor damage. Keep pets and children away from the equipment. If temperatures are extreme, move occupants to the coolest or warmest room, use portable fans or space heaters safely, and stay hydrated. Never open the furnace cabinet or attempt DIY refrigerant repairs—this can be dangerous and may void warranties.
How much does emergency HVAC service cost, and are after-hours rates different?
Our diagnostic fee for emergency calls in Decherd is $129 after regular business hours (5 p.m. – 8 a.m.) and on weekends or holidays. This covers travel, safety checks, and a written estimate. If you approve the repair, labor is billed at a flat rate based on the task, not by the hour, and parts are priced at standard manufacturer list. We accept all major credit cards, cash, and offer 0% financing on repairs over $500. Maintenance-plan members receive a 15% discount on parts and do not pay the after-hours diagnostic fee.
Do you only serve Decherd, or can you handle emergency HVAC calls in nearby towns as well?
While Decherd is our home base, our 24⁄7 emergency service area includes Winchester, Tullahoma, Cowan, Estill Springs, Sewanee, Manchester, and surrounding Franklin and Coffee County communities. Response times vary by distance, but most locations within a 25-mile radius receive service in under two hours. If you are just outside that range, call us—we often can accommodate with a slightly longer ETA or refer you to a trusted partner.