Expert Technicians
Expert Technicians | Emergency Plumbing | Plumbing | Decherd
When a pipe bursts at midnight or your water heater decides to quit on a holiday, Decherd residents know they can count on HEP’s expert technicians for fast, courteous, and reliable emergency plumbing solutions. Our licensed pros arrive equipped with the latest diagnostic tools, a fully stocked truck, and years of experience fixing leaks, clogs, and flooding before they can damage your home or disrupt your business. We treat every call like it’s happening in our own home, so you get honest advice, upfront pricing, and craftsmanship that lasts.
Day or night, rain or shine, one call puts a hometown team in motion—ready to restore your water flow, protect your property, and leave your space cleaner than we found it. Save our number now, and discover why neighbors all over Franklin County choose HEP’s prompt, professional emergency plumbing service whenever every second counts.
FAQs
How quickly can your emergency plumbers arrive at my home in Decherd?
Because we keep on-call technicians stationed within the Franklin County area, we can usually be at any address in Decherd in 60 minutes or less—often much faster for addresses inside the city limits. Our dispatch team will give you a real-time ETA when you call and keep you updated if traffic or weather affects travel time.
Do you charge extra for after-hours or weekend emergency service?
Yes, emergency calls placed outside our standard business hours (8 AM–5 PM, Monday–Friday) include a modest emergency service fee that covers the additional staffing and quick-response logistics. However, we always quote that fee up front so you can make an informed decision, and we waive it for situations that pose an immediate safety risk, such as major gas leaks.
What kinds of plumbing emergencies do you handle?
Our licensed technicians are equipped to tackle burst pipes, major leaks, sewer back-ups, overflowing toilets, clogged main lines, water-heater failures, sump-pump breakdowns, frozen or cracked pipes, and gas line leaks. If water or gas is causing damage or creating a safety hazard, call us—we handle it 24/7.
How do I shut off my water supply before your technician arrives?
Locate your home’s main shut-off valve—typically on an exterior wall near where the water line enters the house, or in the meter box by the street. Turn the valve clockwise (right) until it stops. If you have a gate valve, turn the wheel handle several full turns; if it’s a ball valve, move the lever a quarter-turn so it’s perpendicular to the pipe. Shutting off the water minimizes property damage until we arrive.
Are your emergency plumbers licensed and insured?
Absolutely. All technicians hold current Tennessee plumbing licenses, undergo regular background checks, and carry full liability and workers’ compensation insurance. We also train our team in the latest code requirements and safety practices, so you can be confident the repair is done correctly and safely.
Will you provide a written estimate before starting work, even during an emergency?
Yes. Once we assess the situation, we explain the repair options and provide a clear, written estimate that lists labor, parts, and any emergency fees. We don’t start work until you approve the price, and there are no hidden charges—transparency is a cornerstone of our service in Decherd and the surrounding communities.