Customer Satisfaction
Customer Satisfaction | Electrical Repair | Electrical | Decherd
When lights flicker or outlets fail in Decherd, neighbors know they can count on HEP for fast, courteous electrical repair that puts safety first. Our licensed electricians arrive on time, explain every option in plain language, and treat your home with the respect it deserves—right down to the shoe covers and spotless cleanup. From tripped breakers to whole-home rewiring, we pair decades of experience with the latest diagnostic tools so problems are fixed right the first time.
What keeps local homeowners coming back is our unwavering commitment to customer satisfaction. We back every service with transparent, upfront pricing and a 100% Happiness Guarantee, so you can relax knowing there are no surprises—just reliable power and peace of mind. Schedule your appointment today and discover why Decherd trusts HEP to keep the lights on.
FAQs
What types of electrical repair services do you offer in Decherd?
We handle everything from minor outlet and switch repairs to full panel upgrades, lighting installation, circuit tracing, surge protection, and troubleshooting intermittent power losses. Whether it’s residential, commercial, or light industrial, our licensed electricians can diagnose and fix virtually any electrical issue you encounter.
Are your electricians licensed, insured, and familiar with Tennessee building codes?
Yes. Every technician who arrives at your Decherd property is fully state-licensed, OSHA-trained, background-checked, and covered by comprehensive liability and workers’ compensation insurance. We stay current with the 2023 NEC (National Electrical Code) as adopted by Tennessee, as well as local Franklin County amendments, to ensure all repairs meet or exceed inspection requirements.
How soon can you respond to an electrical emergency?
For true emergencies—sparking panels, burning smells, complete power loss—we provide 24/7 on-call service with a target arrival time of 60–90 minutes within Decherd city limits. Non-emergency repairs are usually scheduled for the same or next business day, and we always confirm an exact two-hour arrival window so you’re not left waiting all day.
What should I expect during a typical service call?
Your electrician will arrive in a clearly marked vehicle, review your concerns, perform a safety inspection of the affected circuits, and present you with a written estimate before work begins. Once approved, we protect your floors with drop cloths, complete the repair, test the system, and provide a detailed invoice along with preventive maintenance tips. Most common repairs are completed in a single visit.
Do you provide upfront, transparent pricing?
Absolutely. We use flat-rate pricing so you know the total cost before we start. The quote includes labor, parts, permit fees (if required), and final safety testing—no hidden add-ons. Seniors, military personnel, and first responders in Decherd receive a 10% discount on labor.
How can I schedule an appointment or ask additional questions?
You can call our local office at (931) 555-0130, book online through our 24-hour scheduling portal, or send us a message via our website chat. For quick questions, our team monitors email and social media during business hours and typically replies within one hour. If you contact us after hours, we’ll reach out the next morning at 8 a.m.