Heating Emergencies
Heating Emergencies | Heat Repair | Heating and Air Conditioning | Decatur
When Decatur nights turn icy and your furnace decides to quit, HEP’s seasoned technicians move fast to restore the comfort you count on. We keep crews on call around the clock, arrive with fully stocked trucks, and diagnose problems with the latest diagnostic tools—so your needed heat repair isn’t delayed by parts runs or guesswork. From sputtering heat pumps to gas furnaces that won’t ignite, we’ve seen it all and fixed it all, safely and efficiently.
Every visit begins with a clear, upfront quote and ends with your home warming up exactly the way it should. Our locally based team treats your emergency like their own, protecting your floors with shoe covers, respecting your time with tight appointment windows, and backing every repair with a satisfaction guarantee. Call HEP today, and let Decatur’s most trusted comfort specialists bring the heat back to your home—fast.
FAQs
What counts as a heating emergency and how fast can you reach my Decatur home?
A heating emergency is any situation in which your furnace, heat pump, or boiler stops producing safe, adequate heat and indoor temperatures begin to fall below a comfortable or safe level (generally under 60 °F). Complete system failures, burning smells, carbon-monoxide alarms, loud grinding noises, or water leaks around a boiler also qualify. Because Decatur winters can dip below freezing, we keep fully stocked service trucks on stand-by 24/7. In most cases we can dispatch a certified technician within 60–90 minutes inside Decatur city limits and within two hours to nearby communities such as Avondale Estates, Belvedere Park, and Druid Hills.
Do you really offer 24/7 emergency furnace repair in Decatur and the surrounding area?
Yes. Our on-call team operates nights, weekends, and all major holidays. A live dispatcher—never an answering machine—takes your call any time of day. Technicians arrive with common replacement parts for gas furnaces, electric furnaces, heat pumps, and dual-fuel systems, so most failures are fixed during the first visit. If a specialty component must be ordered, we’ll install temporary electric heaters at no extra charge and return as soon as the part arrives.
What heating equipment brands can your technicians repair?
All of our technicians are NATE-certified and factory-trained to diagnose and repair every major brand sold in Georgia, including Trane, Carrier, Lennox, Rheem, Goodman, Ruud, American Standard, Bryant, York, and Amana. We also service Mitsubishi and Daikin ductless mini-split heat pumps as well as older boiler systems. Warranty-approved parts are used whenever applicable, and we access the manufacturers’ technical databases to ensure repairs meet factory specifications.
Is there anything I should check before calling for emergency service?
A few quick checks can sometimes save the cost of an emergency call: 1. Make sure the thermostat is set to “Heat” and the set-point is at least 3 °F above the current room temperature. 2. Verify that the furnace switch (looks like a light switch) is in the ON position. 3. Check your home’s breaker panel; reset any tripped HVAC breaker once. If it trips again, call us. 4. Replace or clean the air filter if it’s clogged. 5. For gas furnaces, confirm the main gas valve is open and other gas appliances are working. If the system still fails to start or you smell gas, hear metal-on-metal noises, or notice smoke, shut the system off immediately and call us.
How much does emergency heat repair cost and are there after-hours fees?
Our upfront pricing means you know the total before work begins. The diagnostic fee for emergency service in Decatur is $129 after normal business hours (8 a.m.–5 p.m.) and $89 during regular hours. Once we identify the problem, labor and parts are quoted from a standardized price book. Typical same-day fixes (igniters, flame sensors, blower capacitors) range from $180–$400 total, while major components like variable-speed motors or control boards can run $600–$1,200. We waive the diagnostic fee if you approve the repair. Financing and coupon specials are available, and seniors, military members, and first responders receive a 10 % discount.
What can I do to avoid future heating emergencies in my Decatur residence?
Preventive maintenance is the single best defense. Schedule a professional tune-up each fall; our technicians clean burners, test safety controls, inspect heat exchangers, and calibrate thermostats to catch failures before they happen. Replace or wash filters every 30–60 days during the heating season to maintain airflow and prevent overheating. Keep supply and return vents unblocked, and store combustible items away from the furnace. Installing a programmable or smart thermostat can reduce system cycling and wear. Finally, consider enrolling in our Comfort Club: members receive two precision tune-ups per year, priority scheduling, a 15 % repair discount, and we track your system’s age so you can budget for replacement before an emergency strikes.