Customer Satisfaction
Customer Satisfaction | Duct Cleaning | Heating and Air Conditioning | Decatur
Breathe easier in Decatur with HEP’s customer-satisfaction promise for heating and air conditioning care. Our certified technicians arrive on time, protect your home like it’s their own, and use powerful, state-of-the-art vacuums to remove years of hidden dust, pollen, and pet dander from your vents. The result is fresher air, a more efficient HVAC system, and the peace of mind that comes from knowing every inch was inspected and cleaned to the highest standards.
Whether you’re battling allergy season, high energy bills, or that stubborn musty odor, our duct cleaning service is the simple, affordable solution. We back every job with a 100% Happiness Guarantee—if you’re not thrilled, you don’t pay. Call or book online today and discover why Decatur homeowners trust HEP to keep comfort flowing through every room.
FAQs
Why should I have my air ducts cleaned?
Over time, dust, pollen, pet dander, mold spores, and other contaminants accumulate inside your HVAC ductwork. Each time your system cycles on, some of these particles are blown back into your living spaces, aggravating allergies, reducing HVAC efficiency, and increasing energy bills. Professional duct cleaning removes this build-up, helping your Decatur home enjoy cleaner air, stronger airflow, and lower operating costs.
How often should ducts be cleaned in Decatur?
For most homes in Decatur, we recommend a thorough duct cleaning every 3–5 years. However, you may need service sooner if you have multiple pets, household members with respiratory conditions, recent remodeling work, evidence of mold, or if you notice excessive dust around vents. Our technicians can perform an inspection and moisture test to determine whether cleaning is currently warranted.
What are common signs that my ducts need cleaning?
Key indicators include: visible dust or debris blowing from supply registers, musty or stale odors when the HVAC runs, unexplained allergy flare-ups, uneven airflow or rooms that never reach the set temperature, dust buildup on furniture shortly after cleaning, and noticeably higher energy bills. If you see any of these symptoms, scheduling an inspection is the best first step.
What is included in your duct cleaning service?
Our NADCA-certified team starts with a camera inspection to document duct conditions. We then seal the system and place it under negative pressure using a high-powered HEPA vacuum. Agitation tools (rotary brushes and compressed-air whips) loosen debris from the duct walls, which is captured by the vacuum. We clean supply and return trunks, branch lines, registers, grills, and the blower compartment. Finally, we sanitize with an EPA-approved antimicrobial mist and provide before/after photos plus a written report.
Will duct cleaning improve HVAC efficiency and indoor air quality?
Yes. Removing obstructions allows conditioned air to move freely, reducing strain on the blower motor and letting your system reach set temperatures faster. Studies show clean ducts can cut energy consumption by up to 20%. You’ll also notice reduced airborne dust, fewer odors, and fewer irritants that trigger asthma and allergies—especially valuable during Decatur’s high-pollen spring and humid summers when mold growth can spike.
How long does duct cleaning take and will it disrupt my day?
A typical single-family home in Decatur takes 2–4 hours to complete, while larger homes or those with multiple HVAC zones may require a half day. Our crew protects floors and furnishings with drop cloths, wears boot covers, and maintains negative pressure so dislodged debris doesn’t escape into the living space. You can remain in the home throughout the process, and your HVAC system is operational immediately after service.