Customer Satisfaction
Customer Satisfaction | Plumbing | Dayton
From drippy faucets in downtown lofts to full-scale repipes in historic Oakwood homes, HEP brings a neighborly touch to every plumbing challenge Dayton can throw our way. Customers love that we arrive when we say we will, explain each step in plain English, and clean up so well you’d never know we were there—except for the perfectly running water lines. It’s this mix of courtesy, craftsmanship, and transparent pricing that keeps five-star reviews flooding in like a freshly cleared drain.
Behind every satisfied homeowner is a licensed HEP technician armed with cutting-edge tools, decades of know-how, and a simple promise: if you’re not happy, we’re not done. Whether it’s a late-night emergency or a planned upgrade, our team treats your property with the same care we’d give our own, ensuring Dayton families enjoy uninterrupted comfort long after the job is finished. Experience customer-first plumbing the HEP way and discover why so many locals won’t trust their pipes to anyone else.
FAQs
What areas of Dayton and the surrounding region do you service?
We proudly serve the entire Dayton metro area, including Kettering, Beavercreek, Huber Heights, Centerville, Fairborn, and all neighboring communities within about a 30-mile radius. If you’re unsure whether your home or business is in our service zone, just give us a call—our dispatch team can confirm availability in seconds.
Do you offer 24/7 emergency plumbing assistance?
Yes. Plumbing problems don’t keep business hours, so neither do we. Our emergency line is staffed around the clock, 365 days a year. Whether it’s a burst pipe at 2 AM or a sewer backup on a holiday weekend, a licensed technician will be dispatched immediately, and there are no hidden “after-hours” fees—our transparent rate structure stays the same, day or night.
How fast can you get to my home once I place a service call?
For most locations inside Dayton city limits we can arrive within 60–90 minutes, and many calls are handled even faster. In outlying suburbs we target a 2-hour window. Our GPS-enabled fleet allows us to send the nearest available plumber, and you’ll receive real-time text updates with the technician’s ETA so you’re never left guessing.
What kind of warranty or satisfaction guarantee do you offer?
All workmanship is backed by a written one-year labor warranty, and most fixtures or parts we supply carry manufacturer warranties ranging from 1 to 10 years. More importantly, we include a “100 % Satisfaction or We Make It Right” pledge—if you’re not completely happy with the repair or installation, we’ll return and fix it at no additional cost.
Can I get an upfront price before any work begins?
Absolutely. After inspecting the issue, our technician will explain your options and present a flat-rate quote that covers labor, parts, and tax—no surprise add-ons later. Estimates are free for residential customers in the Dayton area, and we’ll even price-match comparable written quotes from licensed competitors.
Are your plumbers licensed, insured, and background-checked?
Yes. Every technician on our team holds an Ohio state plumbing license, carries full liability and workers’ compensation insurance, and undergoes thorough background and drug screening. We also provide ongoing training in the latest code updates and customer-service best practices to ensure your peace of mind from start to finish.