Personalized Support
Personalized Support | Generators | Electrical | Dayton
When the lights go out in Dayton, homeowners and businesses trust HEP’s friendly electricians to keep everything humming. Our team pairs decades of experience with hometown care, guiding you to the right generators for your space, budget, and peace of mind. From compact portable units to whole-home standby systems, we explain the options in plain language, handle precise load calculations, and secure the permits so you don’t have to lift a finger—except to flick the switch when the next storm rolls through.
That personalized support continues long after installation. HEP schedules routine check-ups, offers 24/7 emergency service, and stocks genuine parts to ensure your investment starts instantly every time. With transparent pricing, courteous technicians, and a reputation built on reliability, we make powering through Dayton’s blackouts surprisingly simple.
FAQs
What types of generators do you service in Dayton?
Our team services a full spectrum of generators, including portable units, residential standby generators, commercial backup systems, and industrial prime-power generators up to 2 MW. We work on gas, diesel, propane, and bi-fuel models from all major manufacturers such as Generac, Cummins, Kohler, Briggs & Stratton, and Caterpillar.
How often should my standby generator be maintained?
For most residential and light-commercial standby generators, we recommend two maintenance visits per year—one pre-season inspection before summer storm season and one mid-winter checkup. Industrial sets that run more hours may require quarterly or even monthly service. Regular maintenance includes oil and filter changes, battery load testing, fuel system cleaning, and firmware updates to ensure reliable starts when Dayton’s severe weather hits.
Do you provide emergency generator repair in Dayton?
Yes. We operate a 24/7 emergency response team with stocked service vehicles stationed around the Dayton metro area. Call our dedicated hotline and a certified technician will be dispatched, typically within 2 hours. We carry critical parts for the most common brands so we can resolve 85 % of breakdowns on the first visit.
Can you help me choose the right size generator for my home or business?
Absolutely. Our consultants perform an on-site load analysis, measuring your real-time electrical demand and factoring in starting currents for HVAC, refrigeration, and other critical equipment. We then recommend a generator that meets National Electrical Code requirements and offers at least 20 % headroom for future expansion, ensuring you never over- or under-size your investment.
Are your technicians certified to work on all major generator brands?
All technicians hold EGSA (Electrical Generating Systems Association) certification and receive ongoing factory training from leading manufacturers. This means we can diagnose, repair, and program warranty-covered units without voiding the manufacturer’s coverage. We also maintain OSHA and NFPA 110 compliance to guarantee safe, code-approved service.
What does your personalized support plan include and how much does it cost?
Our support plans start at $29 per month for residential units and $79 per month for commercial systems. Each plan includes semi-annual preventive maintenance, remote monitoring with automatic fault alerts to our service desk, priority emergency dispatch, parts-and-labor discounts up to 15 %, and an annual performance report documenting run hours, fuel consumption, and any corrective actions taken.