Comfortable Home
Comfortable Home | Heating and Air Conditioning | Dandridge
Nestled between Douglas Lake and the Smokies, HEP keeps Dandridge homes cozy in winter’s chill and refreshingly cool in August’s sunshine. Our certified technicians arrive on time, listen to your comfort goals, and tailor solutions that make energy bills shrink while indoor air feels crisp and clean. From whisper-quiet furnace tune-ups to smart-thermostat upgrades and same-day A/C repairs, we handle every facet of heating and air conditioning with the hometown courtesy you expect from a neighbor.
When you call HEP, you get transparent pricing, 24/7 emergency support, and a satisfaction guarantee that’s as solid as the Jefferson County Courthouse. We stock our vans with top-rated parts to fix most issues on the first visit, and we back every installation with extended warranties you can actually read in plain English. Discover why families across Dandridge trust HEP to keep life comfortable—season after season, year after year.
FAQs
What types of heating and cooling systems do you install and service in Dandridge?
We work on the full range of residential HVAC equipment commonly used in East Tennessee, including high-efficiency gas furnaces, electric air handlers, central air conditioners, dual-fuel and all-electric heat pumps, mini-split (ductless) systems, programmable and smart thermostats, and whole-house indoor air-quality accessories such as humidifiers, dehumidifiers, and air purifiers. Our technicians are factory-trained and certified to install new equipment, perform warranty repairs, and provide ongoing maintenance on virtually every major brand sold in the United States.
How often should I schedule maintenance for my heating and air conditioning system?
Because Dandridge experiences hot, humid summers and cool winters, we recommend two professional tune-ups per year—one in early spring for your air conditioner or heat pump’s cooling mode and one in early fall for your furnace or the heating side of your heat pump. Regular service keeps your equipment running safely and efficiently, helps prevent mid-season breakdowns, protects manufacturer warranties, and can lower annual utility costs by up to 15 percent.
What are the warning signs that my HVAC system needs repair or replacement?
Common red flags include uneven temperatures from room to room, rising energy bills without a change in usage, frequent cycling on and off, unusual noises (grinding, banging, squealing), stubborn humidity problems, or a system that is more than 12–15 years old. If you notice any of these symptoms, call us for a diagnostic visit. We’ll give you an honest assessment and help you decide whether a targeted repair or a full replacement will be the most cost-effective solution in the long run.
Are energy-efficient heat pumps a good choice for Dandridge’s climate?
Yes. Modern heat pumps with variable-speed compressors are designed to provide reliable heating down to temperatures well below freezing, which covers most winter days in Jefferson County. In summer, their high SEER2 ratings deliver excellent cooling efficiency. Pairing a heat pump with an auxiliary gas furnace (a dual-fuel system) can give you the best of both worlds: ultra-efficient electric operation in mild weather and gas heat for the occasional deep cold snap.
How can I improve indoor air quality in my Dandridge home?
Start with regular filter changes—every 1–3 months depending on the filter type and your household’s needs (pets, allergies, or smoking). For additional protection, we offer whole-home media filters, UV germicidal lights that neutralize bacteria and viruses inside the air handler, and energy-recovery ventilators (ERVs) that bring in fresh outdoor air without wasting conditioned energy. Maintaining proper humidity (between 30 % and 50 %) with a humidifier/dehumidifier combo also helps prevent mold growth and reduces allergy and asthma triggers.
Do you provide 24/7 emergency HVAC service in and around Dandridge?
Absolutely. Heating or cooling failures seldom happen at convenient times, so our on-call technicians are available nights, weekends, and holidays. We serve all of Jefferson County as well as nearby communities such as Sevierville, White Pine, Newport, and Morristown. When you call our emergency number, you’ll reach a live dispatcher who can send a licensed technician to your door—usually within a few hours—to diagnose the problem and get your home comfortable again.