Experienced Technicians
Experienced Technicians | Heat Repair | Heating and Air Conditioning | Dandridge
When nighttime temperatures dip across the Douglas Lake shoreline, Dandridge homeowners trust HEP’s seasoned technicians to bring the warmth back fast. Our team arrives in fully stocked trucks, ready to diagnose any furnace hiccup and deliver precise heat repair that lasts—no guesswork, no delays, just reliable comfort backed by decades of local expertise.
From vintage boilers in historic homes to cutting-edge heat pumps in new builds, we service every make and model with upfront pricing and a workmanship guarantee. Count on 24/7 emergency response, honest recommendations, and the neighborly care you expect from an East Tennessee company that’s been keeping families cozy since 1981. Reach out today and feel the HEP difference before the next cold snap sets in.
FAQs
What are the most common signs my heating system needs repair?
Watch for uneven temperatures from room to room, strange noises such as banging or squealing, higher-than-normal utility bills, short cycling (frequent on/off), or a burner that won’t ignite at all. Any one of these symptoms usually points to a failing component—whether it’s a clogged filter, worn blower motor, cracked heat exchanger, or faulty ignition system—that our certified technicians can diagnose and repair safely.
Do you service all types and brands of heating systems in Dandridge?
Yes. Our team is factory-trained to repair gas furnaces, electric furnaces, heat pumps, dual-fuel systems, and mini-split units from every major manufacturer—including Trane, Carrier, Lennox, Goodman, Rheem, York, Mitsubishi, and more. We carry a wide stock of OEM and universal replacement parts on our trucks, enabling us to complete most repairs in a single visit.
How fast can you respond to an emergency heat repair call?
For customers in Dandridge and surrounding Jefferson County areas, we provide 24/7 emergency service. Calls placed before noon are typically handled the same day, while after-hours and weekend calls are dispatched within two hours. Our on-call technician will confirm ETA by phone and arrive in a fully equipped service vehicle ready to restore heat as quickly as possible.
What will my heat repair cost, and do you offer upfront pricing?
After a thorough diagnostic, we present a flat-rate quote that covers parts, labor, and tax—no hidden fees. Simple fixes such as igniter or capacitor replacement often fall between $150–$350, while more complex repairs like blower motor or heat exchanger replacement can range from $400–$1,200. We honor the quoted price even if the job takes longer than expected and offer 0% financing options on larger repairs.
Is there anything I should check before calling for service?
You can perform three quick checks: 1) Make sure the thermostat is set to "Heat" and the temperature is above the current room reading. 2) Inspect your furnace switch and circuit breaker to ensure power is on. 3) Replace or clean the air filter if it’s clogged. If the unit still doesn’t run or you detect gas odors, burning smells, or loud noises, shut it off and call us immediately—continuing to operate a compromised system can cause further damage and safety risks.
Do you offer maintenance plans to prevent future heating breakdowns?
Absolutely. Our Comfort Club plan includes two precision tune-ups per year (heating in fall, cooling in spring), priority scheduling, 15% off repairs, no overtime fees, and an extended two-year warranty on all parts we install. Regular maintenance can cut energy costs by up to 20% and catch small issues—such as loose wiring or refrigerant leaks—before they lead to an unexpected winter breakdown.