Reliable Service
Reliable Service | Emergency Plumbing | Plumbing | Dandridge
When a pipe bursts at midnight or your water heater calls it quits on a chilly Saturday morning, HEP Is On The Way is ready to roll throughout Dandridge. Our licensed, background-checked technicians pick up the phone 24/7, arrive in clearly marked trucks, and get straight to work with state-of-the-art leak-detection, clog-clearing, and repair tools. Because weâre local, we know the quirks of Jefferson Countyâs water systems and can often have clean water flowing and drains running free before your coffee finishes brewing.
Customers choose us for more than fast response timesâthey trust our upfront pricing, tidy workmanship, and the peace of mind that comes with a workmanship guarantee. Whether youâre facing a sudden sewer backup or a mysteriously rising water bill, our emergency plumbing expertise turns stress into relief with one call.
FAQs
What kinds of situations do you consider a plumbing emergency?
Any issue that poses an immediate risk to your property, health, or safety is treated as an emergency. This includes burst or frozen pipes, major leaks or flooding, sewage backups, gas line leaks, water heater failures that cause leaking or scalding risk, and blocked drains that prevent all fixture use. If you are unsure, call usâour dispatcher can quickly assess whether you need urgent service.
How quickly can you reach my home or business in Dandridge when I call for emergency service?
We maintain a dedicated 24/7 emergency response team stationed in Jefferson County. In most parts of Dandridge we arrive within 60 minutes, often sooner during normal traffic conditions. Our fleet is GPS-tracked so our dispatcher can give you an accurate ETA and keep you updated until your plumber is on site.
Do you charge extra for nights, weekends, or holidays?
We believe in transparent pricing. While emergency calls outside regular business hours do incur an after-hours fee to cover overtime and on-call staffing, we quote that fee up front over the phone before dispatching. There are no hidden surcharges, and all repair options and costs are reviewed with you for approval before any work begins.
What should I do while waiting for the plumber to arrive?
1. Shut off the main water valve (usually located where the main line enters your home) to stop active leaks. 2. Turn off electricity to any area that is flooding to reduce shock risk. 3. If a water heater is leaking, switch it to the âOFFâ or âPILOTâ setting and turn off the cold-water supply valve above the unit. 4. Avoid using chemical drain cleanersâthey can worsen the problem and create hazards. 5. Take photos of the damage for insurance documentation. Our dispatcher can walk you through any of these steps if you need assistance.
Are your emergency plumbers licensed, insured, and background-checked?
Yes. Every technician holds a Tennessee Journeyman or Master Plumbing License, carries full liability and workersâ compensation insurance, and passes annual background and drug screening. We also provide ongoing training in the latest code changes, safety practices, and diagnostic technology to ensure you receive the safest, most reliable service.
Do you service areas outside Dandridge?
Absolutely. Our emergency plumbing coverage extends throughout Jefferson County, including Baneberry, Jefferson City, White Pine, and Strawberry Plains, as well as nearby portions of Sevier, Cocke, and Hamblen counties. If you are within a 25-mile radius of downtown Dandridge, chances are we can reach you quicklyâjust call and our dispatcher will confirm availability.