Expert Team
Expert Team | Emergency Plumbing | Plumbing | Dandridge
When a pipe bursts at midnight or your water heater gives up just before dawn, HEP’s expert team is already on standby, racing across Dandridge with fully stocked trucks and seasoned know-how. Our licensed plumbers live here, work here, and understand the quirks of East Tennessee plumbing systems, so they can diagnose problems in minutes and start repairs on the spot—no waiting, no guesswork, just rock-solid solutions when you need them most.
From stubborn drain clogs and leaking fixtures to flooded basements and gas line concerns, we handle every crisis with calm professionalism and cutting-edge tools. Transparent, upfront pricing, respectful clean-up, and a workmanship guarantee mean you’re never left worrying about unpleasant surprises once the immediate danger is gone. Trust HEP for emergency plumbing relief that restores comfort, protects your home, and lets you get back to what matters.
FAQs
What qualifies as a plumbing emergency and when should I call right away?
Any situation that risks water damage, health hazards, or loss of essential services is an emergency. Examples include burst or frozen pipes, major leaks that won’t shut off, sewage back-ups, water heater failures that flood or leave you without hot water, and gas leaks on combination gas-water systems. If shutting the main water valve doesn’t solve the problem or you are worried about safety, call us immediately—day or night.
Are your emergency plumbing services really available 24/7 in Dandridge?
Yes. Our dispatch center in Dandridge is staffed around the clock, including weekends and holidays. The on-call technician receives your information within minutes and heads directly to your location. Because we station inventory-equipped vans in Jefferson County, we avoid the long drives from Knoxville or Sevierville that other companies require.
How fast can your plumbers reach my home or business, and what affects response time?
Within Dandridge city limits we typically arrive in 30–60 minutes. Outlying lake or rural addresses average 60–90 minutes. Weather, traffic on I-40/Highway 92, and current call volume can add time, but we always give you a realistic ETA on the phone and update you if it changes. When every minute counts, we can also walk you through shutting off water or gas to control the situation until we arrive.
What steps should I take while waiting for the emergency plumber?
1. Turn off the main water shut-off valve (usually at the meter box or where the main enters the house). 2. If water is near electrical outlets or the breaker panel, switch off power to that zone or the entire house. 3. Open faucets downstairs to relieve pressure and drain remaining water. 4. Move valuables, furniture, and electronics away from water. 5. For sewage back-ups, keep people and pets clear to avoid contamination. 6. Take photos for your insurance claim, then mop or place towels to limit spread—only if it’s safe to do so.
Are your emergency plumbers licensed and insured, and do you guarantee the repair?
Every technician holds a Tennessee journeyman or master plumbing license, carries EPA Section 608 certification for refrigerant-related water heaters, and undergoes background checks. We maintain $2 million in general liability and full workers’ comp coverage. All emergency repairs come with a written one-year labor warranty, and parts carry the manufacturer’s warranty—often 3–10 years.
How do you price emergency plumbing work, and will I get an estimate before you start?
We use flat-rate pricing, not hourly guesswork. After diagnosing the problem, the plumber presents you with a menu of solutions and their fixed costs, including any after-hours surcharge. You approve the option in writing before work begins, so there are no surprise fees when the job is finished. For insurance claims we can provide detailed invoices, moisture-mapping, and photos to streamline reimbursement.