Prompt Customer Service
Prompt Customer Service | Tank Water Heater | Plumbing | Cumberland Gap
Nothing stops a bustling Cumberland Gap morning faster than an ice-cold shower. When your tank water heater sputters or finally calls it quits, HEP’s licensed plumbers are on the way—often the same day you call. From pinpointing thermostat issues to flushing sediment that’s stealing your unit’s efficiency, we bring decades of know-how, fully stocked trucks, and a neighborly smile. You’ll get upfront pricing, honest advice on repair vs. replacement, and workmanship backed by rock-solid warranties, so you can return to steaming cups of coffee and stress-free starts.
Ready for an upgrade? We install energy-smart models sized precisely for your family’s needs and Cumberland Gap’s unique water conditions, hauling away the old unit at no extra cost. With 24/7 emergency service, financing options, and our famous “Happy, Excited, Professional” pledge, HEP keeps your home—and your showers—comfortably warm year-round.
FAQs
What types of tank water heaters do you service in Cumberland Gap?
Our licensed plumbers are trained to diagnose, repair, and replace all major brands and models of conventional storage-tank water heaters—including natural gas, propane, electric, and high-efficiency hybrid units. Whether you have a 30-gallon electric unit in an apartment or an 80-gallon gas heater in a large home, we carry the parts, tools, and expertise to get it running safely and efficiently.
How quickly can you respond if my water heater stops working?
Because we live and work in the Cumberland Gap area, we can usually arrive within 1–2 hours for no-hot-water emergencies during normal business hours, and within 3 hours for after-hours calls. Our phone lines are staffed 24/7, and a certified technician will be dispatched immediately once your call is received. If you smell gas or notice active leaking, please turn off the gas or water supply valve if it is safe to do so, then call us right away.
Should I repair or replace my aging tank water heater?
A repair often makes sense for units under 8–10 years old that have minor issues such as a faulty thermostat, heating element, or pilot assembly. Replacement is generally recommended when: (1) the tank is 10–12+ years old, (2) you see rust-colored water or corrosion around the base, (3) the tank has developed a leak, or (4) repair costs exceed 50% of the price of a new, more efficient model. We will present clear, upfront pricing for both options so you can make an informed decision.
Do you offer same-day installation for new tank water heaters?
Yes. We stock a variety of commonly sized water heaters on our service trucks and at our local warehouse. If your existing unit is beyond repair, we can remove the old tank, upgrade any code-required venting or piping, and install a new water heater—usually the very same day. All workmanship is backed by our labor warranty, and the manufacturer’s warranty is registered before we leave your home.
What maintenance should I schedule to keep my tank water heater running efficiently?
To maximize lifespan and minimize energy costs, we recommend: (1) draining and flushing the tank at least once a year to remove sediment; (2) inspecting and replacing the sacrificial anode rod every 2–3 years; (3) checking the temperature-pressure relief valve annually; (4) setting the thermostat to 120 °F to reduce scald risk and save energy; and (5) insulating exposed hot-water pipes. We offer an affordable annual maintenance plan that includes these services and priority scheduling.
Are permits or inspections required when replacing a water heater in Cumberland Gap?
Yes. Tennessee state plumbing code and Claiborne County regulations require a permit and, in most cases, an inspection when a water heater is replaced, especially if gas or venting is involved. Our team handles the entire permitting process, schedules the inspection with the local building department, and ensures the installation complies with all current safety and energy codes, so you don’t have to worry about paperwork or compliance issues.