Fast, Friendly Service
Fast, Friendly Service | HVAC Unit Replacement | Heating and Air Conditioning | Cumberland Gap
When your old system sputters out in the middle of a Cumberland Gap summer or decides to quit on the coldest winter night, HEP’s fast, friendly team is only a phone call away. Our certified technicians arrive on-time, clearly explain your options, and treat your home with the same respect they give their own. We stock our vans with the most common components so we can complete many jobs on the first visit, getting your comfort back without the hassle of repeat appointments.
Choosing HEP for HVAC unit replacement means gaining a partner who puts transparency and value first. We provide up-front pricing, help you compare high-efficiency models, and even guide you through available rebates to keep more money in your pocket. From precise load calculations to meticulous installation and cleanup, every step is designed to maximize performance, lower utility bills, and deliver years of worry-free comfort for your Cumberland Gap home.
Ready for a smoother, quieter, and more energy-efficient future? Trust the local pros at HEP to handle the heavy lifting, register your new equipment for warranty protection, and follow up to ensure everything runs flawlessly—so all you have to do is sit back, relax, and breathe easy.
FAQs
How do I know it’s time to replace my HVAC unit rather than repair it?
If your system is over 10–15 years old, needs frequent repairs, struggles to keep your home comfortable, or causes unusually high energy bills, replacement is often more cost-effective. Our technicians in Cumberland Gap can perform a free evaluation and calculate the long-term savings of a new, high-efficiency unit compared with continuing repairs.
How long does a typical HVAC replacement take?
Most standard furnace, air conditioner, or heat pump replacements can be completed in one day. We schedule convenient arrival times, bring all necessary equipment, and test the system before we leave. Complex jobs—such as adding new ductwork or converting fuel types—may take 1–2 additional days, but we’ll outline the timeline in advance so you’re never left guessing.
What will a new heating and cooling system cost?
Pricing depends on unit size (tonnage/Btus), efficiency ratings (SEER2, AFUE, HSPF), and any accessories like smart thermostats or indoor-air-quality add-ons. In Cumberland Gap, most complete replacements run $5,500–$11,000 installed. We provide an itemized, no-pressure quote that shows equipment, labor, permits, and any rebates so you can make an informed decision.
Do you offer financing or rebates for HVAC replacements?
Yes. We have 0% and low-interest financing options with approvals in minutes, plus seasonal manufacturer rebates and utility incentives that can save you up to $1,200. Our team handles all paperwork, including TVA EnergyRight and federal tax credit submissions, to maximize your savings.
How energy-efficient will my new system be, and will it really lower my bills?
Today’s ENERGY STAR® heat pumps and air conditioners are up to 50% more efficient than units built a decade ago. By matching the correct SEER2 and AFUE ratings to your home’s load calculation, most Cumberland Gap homeowners see 20–40% reductions in monthly utility costs. We run software-based load calculations to guarantee the right size—not too big or too small—so you capture every efficiency dollar.
What warranties and ongoing service can I expect after installation?
All replacements come with a 10-year parts warranty and up to a 12-year compressor warranty from the manufacturer, plus our own 2-year labor warranty. Enrolling in our Comfort Club adds priority scheduling, twice-a-year tune-ups, and extends labor coverage to 10 years, ensuring your new HVAC system runs flawlessly for the long haul.