Experienced Technicians
Experienced Technicians | HVAC Unit Replacement | Heating and Air Conditioning | Cumberland Gap
When your comfort depends on dependable airflow in every season, HEP’s seasoned technicians are ready to step in with skill, courtesy, and a deep knowledge of Cumberland Gap’s unique climate challenges. We arrive fully equipped to assess your current system, explain the smartest upgrade options, and complete an HVAC unit replacement that saves energy while restoring whisper-quiet performance. From selecting the right SEER rating to fine-tuning the final thermostat settings, our team handles every detail so you can enjoy steady temperatures and lower utility bills without the hassle.
Homeowners throughout the Gap trust us because we back each installation with transparent pricing, rapid scheduling, and rock-solid warranties. Whether your old furnace is groaning in mid-February or your A/C has given up on a humid July afternoon, one call brings prompt, respectful service that treats your home like our own. Count on HEP to make your next HVAC unit replacement a smooth, budget-friendly step toward year-round comfort and peace of mind.
FAQs
How do I know it’s time to replace my HVAC unit rather than repair it?
Several indicators point to replacement: (1) Age – most heat pumps and air-conditioners last 10–15 years and furnaces 15–20. If yours is near or past that, major repairs rarely make financial sense. (2) Rising utility bills – declining efficiency shows the internal components are wearing out. (3) Frequent breakdowns – two or more service calls a year usually cost more than new-equipment financing payments. (4) Uneven temperatures, excessive noise, or humidity problems – these signal the system is no longer sized or operating correctly. Our technicians will perform a load calculation and cost-of-ownership comparison so you can decide with hard numbers, not guesswork.
What size and type of HVAC system is best for homes in Cumberland Gap?
Cumberland Gap sits in a mixed-humid climate (ASHRAE Zone 4A), so you need equipment that handles hot, muggy summers and occasional sub-freezing winters. Correct size is based on Manual J heat-gain/heat-loss calculations that factor in square footage, insulation, window area, sun exposure, and even household occupancy. A typical 1,800 ft² home needs 2–3 tons of cooling and 45–60 kBTU of heating, but oversizing leads to short-cycling and high humidity. Most customers choose a high-efficiency heat pump with a variable-speed compressor paired with an air handler or dual-fuel system (heat pump plus gas furnace) for maximum comfort and lower operating cost. Our comfort consultants perform the full load analysis at no charge before making a recommendation.
How long does a typical HVAC replacement take and what should I expect during the process?
A straightforward change-out (replacing indoor and outdoor units in the same location with minimal duct changes) takes one full workday—about 6–8 hours. More complex jobs that require duct modifications, line-set routing, or new electrical circuits may run 1½–2 days. On installation day we: 1) cover floors and doorways, 2) recover existing refrigerant per EPA regulations, 3) remove old equipment, 4) set the new condenser/heat pump on a vibration-isolating pad, 5) install the indoor coil, air handler, or furnace, 6) braze and pressure-test refrigerant lines, 7) evacuate to 500 microns and charge to manufacturer specs, 8) commission the system and program the thermostat, and 9) walk you through filter changes and smart-thermostat features. We haul away the old unit for environmentally responsible disposal.
Are there energy-efficient options that qualify for rebates or tax credits in this area?
Yes. Equipment that meets ENERGY STAR® Most Efficient criteria—currently 16 SEER2/12 EER2+ for split heat pumps—qualifies for the federal 25C tax credit (30 %, up to $2,000). Tennessee Valley Authority (TVA) eScore® rebates offer $300–$600 on heat pumps at 15 SEER2 and above, while Kentucky customers in the Tri-County Electric or Cumberland Valley Electric service areas can receive up to $750 for dual-fuel systems. We handle all paperwork, provide AHRI certificates, and include the rebate estimate on your proposal so you see the bottom-line savings before you sign.
How much will a full HVAC replacement cost and what financing options do you offer?
Costs vary with capacity, efficiency, and installation complexity. In Cumberland Gap, a standard 2-ton 14.3 SEER2 heat-pump system starts around $6,800 installed; a variable-speed 18 SEER2 system runs $9,500–$12,000; and a dual-fuel setup ranges from $10,000 to $13,500. Ductwork repairs, IAQ upgrades, or smart zoning will add to the total but often pay for themselves in comfort and energy savings. We partner with Wells Fargo, Synchrony, and TVA’s EnergyRight program to offer 0 % APR for 18 months or low-interest terms up to 10 years. Instant approvals usually take under five minutes.
What kind of warranty and maintenance plan comes with a new HVAC installation?
All major brands we install (Trane, Rheem, Daikin) include a 10-year parts warranty and 10-year compressor warranty when registered within 60 days. We add our own 2-year labor warranty at no additional cost—double the industry standard. Extended labor coverage to 10 years is available for a modest fee. Every replacement also comes with the first year of our Comfort Club maintenance plan: two seasonal tune-ups, 24/7 priority service, and a 15 % discount on accessories and repairs. Staying on the plan keeps the manufacturer warranty valid and can reduce energy use by up to 15 % annually.