Dedicated Professionals
Dedicated Professionals | Heating and Air Conditioning | Cumberland Gap
For decades, Cumberland Gap residents have relied on HEP’s dedicated professionals to keep their homes comfortable through every season. Our certified technicians arrive on time, explain every step, and treat your space with respect—because your peace of mind matters as much as your indoor climate. From precision tune-ups that catch small issues early to energy-efficient system upgrades that can shrink monthly bills, we bring the latest tools and expertise to every job.
Whether your furnace struggles during a mountain cold snap or your AC wilts under a humid summer afternoon, our 24/7 response means you’re never left waiting. We install, repair, and maintain all major brands of heating and air conditioning equipment, tailoring solutions to the unique demands of Cumberland Gap’s changing weather. With transparent pricing, iron-clad warranties, and a neighbor-to-neighbor commitment to service, HEP makes comfort simple—so you can focus on enjoying home.
FAQs
What heating and air-conditioning services do you offer in Cumberland Gap?
Our team handles the full spectrum of residential and light-commercial HVAC work, including new system design and installation, replacement of outdated equipment, 24/7 repair service, seasonal tune-ups, air-quality upgrades (humidifiers, dehumidifiers, air cleaners, and UV lights), ductwork inspection and sealing, and smart thermostat integration. Whether you need a quick fix or a complete comfort makeover, we have the expertise and equipment to serve you.
How fast can you arrive if I have an HVAC emergency?
Because heating and cooling issues rarely happen at convenient times, we maintain a live after-hours dispatch line and keep technicians on call nights, weekends, and holidays. In most parts of Cumberland Gap and the surrounding communities we can be at your door within 2–4 hours of your call—often sooner during normal business hours. Our vans are fully stocked, allowing us to finish the majority of emergency repairs on the first visit.
Are your technicians certified to work on all major HVAC brands?
Yes. Every field technician holds EPA Section 608 certification for refrigerant handling and completes regular factory training on leading brands such as Trane, Carrier, Lennox, Rheem, Goodman, and Mitsubishi. This cross-training means we can diagnose issues accurately, access genuine replacement parts quickly, honor manufacturer warranties, and apply the latest installation and service practices recommended by each brand.
Do you offer routine maintenance plans, and what do they include?
We offer affordable annual and semi-annual maintenance agreements. Each visit includes a 21-point inspection, coil cleaning, refrigerant level check, electrical testing, burner and heat-exchanger inspection, filter replacement, thermostat calibration, and written performance report. Members also receive priority scheduling, a 10 percent parts discount, and no overtime fees for after-hours repairs—benefits that typically pay for the plan several times over through lower energy bills and longer equipment life.
What steps can I take to improve energy efficiency and lower my utility bills?
Start with a professional load calculation to ensure your system is correctly sized for your home. Combine that with sealing and insulating ductwork, installing a programmable or smart thermostat, replacing 1-inch filters every 30–60 days, and scheduling biannual tune-ups. If your furnace or AC is more than 12–15 years old, upgrading to a high-efficiency (SEER2 or AFUE) model can cut heating and cooling costs up to 30 percent. We can perform a free energy assessment and recommend tailored solutions.
Do you provide financing or rebates on new HVAC installations?
Absolutely. We partner with trusted local and national lenders to offer flexible financing plans, including 0 percent interest promotions and low monthly payments that can be rolled into your utility bill. Our office staff also tracks state, federal, and utility rebates for high-efficiency equipment and handles the paperwork for you. Before any installation, we supply a written quote detailing all available incentives so you can make an informed, budget-friendly decision.