Quality Workmanship
Quality Workmanship | Heat Repair | Heating and Air Conditioning | Cumberland Gap
When the mountain winds whip through Cumberland Gap and your furnace falters, HEP’s team arrives with the know-how and courtesy that have made us East Tennessee’s go-to experts. From pinpoint diagnostics to precision part replacements, we treat every job as if it were our own home, ensuring warm air flows again quickly and efficiently. Our technicians are licensed, background-checked, and equipped with the latest tools, so you can relax while we handle the details.
Whether it’s an emergency call in the dead of night or a scheduled tune-up to prevent future breakdowns, we deliver reliable heat repair backed by transparent pricing and a 100% satisfaction guarantee. Experience the comfort of honest workmanship, friendly service, and a cozy home—courtesy of HEP Heating and Air Conditioning.
FAQs
What warning signs tell me my furnace or heat pump needs professional repair?
Common red flags include uneven temperatures between rooms, weak or cold airflow from vents, strange noises (grinding, banging, or squealing), frequent cycling on and off, a sudden spike in utility bills, or the smell of gas or burning dust. In Cumberland Gap’s damp, chilly winters, any of these symptoms can escalate quickly, so call us as soon as you notice them to avoid a full breakdown.
How fast can your team reach my home for an emergency heating repair in Cumberland Gap?
We offer 24/7 emergency dispatch. Because our service hub is less than 20 minutes from downtown Cumberland Gap, a certified technician is usually at your door within two hours—often faster during normal business hours. Our vans are fully stocked, so most problems are fixed on the first visit.
Are your heating technicians certified and insured?
Yes. Every technician is NATE-certified, EPA-licensed to handle refrigerants, and enrolled in ongoing factory training. Our company carries full liability and workers-comp insurance for your peace of mind, and we pull all required permits for code-compliant repairs in Claiborne County.
My system is over 15 years old—should I repair it or replace it?
We evaluate three factors: (1) age and efficiency of your current unit, (2) cost and frequency of recent repairs, and (3) potential energy savings from a new system. If a repair costs more than roughly 30% of replacement and the unit is past its life expectancy (10–15 years for furnaces, 12–17 for heat pumps), we often recommend replacement. We provide a detailed cost-benefit analysis so you can make an informed decision.
What does your heat repair service include and how much will it cost?
A standard diagnostic visit includes a 21-point inspection, combustion analysis, electrical testing, and a written estimate before any work begins. The trip/diagnostic fee is $89, which we waive if you authorize the repair. Repair costs vary—from $150 for a simple igniter swap to $1,200 for a variable-speed blower motor—but we quote a flat price upfront, not by the hour. Financing is available for larger repairs.
How can I keep my heater from breaking down again?
Enroll in our Comfort Guard Maintenance Plan. For one low annual fee, you receive two tune-ups (pre-season heating and cooling), priority scheduling, 15% off repairs, and documentation that keeps most manufacturer warranties valid. Simple homeowner tasks—changing filters every 30–60 days, keeping outdoor units clear of debris, and installing a programmable thermostat—also extend equipment life and improve efficiency.