Customer Satisfaction
Customer Satisfaction | Electrical Repair | Electrical | Cumberland Gap
When the lights flicker or a breaker trips, Cumberland Gap homeowners turn to HEP for prompt, hassle-free electrical repair that’s backed by our unwavering customer-satisfaction promise. From pinpointing the hidden cause of power loss to installing surge protection that keeps your devices safe, our licensed electricians arrive on time, respect your home, and explain every option in plain English. You’ll know the cost before we start, and we don’t consider the job finished until you’re beaming brighter than your newly restored fixtures.
Neighbors across Cumberland Gap keep our number on speed dial because we combine small-town courtesy with industry-leading expertise. Whether it’s a middle-of-the-night outage, a worn-out panel, or wiring that’s not up to code, we deliver workmanship you can trust and warranties that let you rest easy. Choose HEP today and discover why so many local families say our service is shockingly good.
FAQs
What types of electrical repairs do you handle in Cumberland Gap?
Our team tackles everything from simple outlet or switch replacements to complex panel upgrades, whole-house rewiring, lighting repairs, surge-protection installation, and troubleshooting of mysterious power losses. We service both residential and light-commercial properties throughout Cumberland Gap and the surrounding Claiborne County area.
Are your electricians licensed and insured?
Yes. Every technician who visits your property holds a current Tennessee electrical contractor’s license (we are also licensed in neighboring Kentucky and Virginia) and carries full liability and workers’-comp insurance. Copies of our credentials can be provided on request for your peace of mind.
How quickly can you respond to an electrical emergency in Cumberland Gap?
For true emergencies—sparking panels, smoking outlets, total power loss—we offer 24/7 dispatch and can usually arrive within 60–90 minutes anywhere in Cumberland Gap, Harrogate, or Middlesboro. Non-emergency calls are typically scheduled for the same or next business day depending on your preference.
What is your pricing structure?
We believe in transparent, upfront pricing. After a free on-site assessment, you’ll receive a written quote that lists labor, materials, and taxes so there are no surprises. We charge by the job, not by the hour, and all quotes remain valid for 30 days. Seniors, military, and first responders receive a 10 % discount.
Do you guarantee your workmanship and parts?
Absolutely. All labor is covered by a 2-year workmanship warranty, and most parts carry the manufacturer’s warranty (typically 1–5 years). If a problem related to our repair reappears within the warranty period, we will return and fix it at no extra cost to you.
How can I prepare my home before the electrician arrives?
Please clear a safe path to the work area, remove fragile items from nearby shelves or counters, and keep pets secured. If the main panel is blocked by storage, move items so the technician has at least 3 feet of clearance. Have someone 18 + present to approve the work order and discuss any concerns. Taking these steps helps us finish your repair faster and keeps your home tidy.