Exceptional Customer Service
Exceptional Customer Service | Heating and Air Conditioning | Crossville
When Crossville homeowners think of comfort, they think of HEP. Our certified technicians arrive on time, greet you with a smile, and treat your home as carefully as they would their own. Whether it’s a late-night furnace failure or a sweltering summer afternoon, our team listens first, explains every option clearly, and backs every repair with straightforward, no-surprise pricing—so you can relax while we restore perfect indoor conditions.
What truly sets us apart is a commitment to hospitality that goes beyond tools and thermostats. From the moment you call until the job is complete, you’ll notice small touches—protective shoe covers, follow-up texts, and friendly check-ins—that turn a routine service visit into a memorable experience. For heating and air conditioning solutions delivered with genuine care, Crossville trusts the professionals who put people first: HEP.
FAQs
What heating and air conditioning services do you provide in Crossville?
We offer complete HVAC solutions, including installation, replacement, repair, seasonal maintenance, indoor air quality upgrades, ductwork services, and energy-efficiency assessments for both residential and light commercial customers across Crossville and the surrounding Cumberland Plateau.
Do you offer emergency HVAC repair services?
Yes. Our technicians are on call 24/7, 365 days a year. If your furnace quits on a freezing winter night or your AC fails during a midsummer heat wave, call us anytime—weekends and holidays included—and we’ll dispatch a fully stocked service vehicle to restore your comfort as quickly and safely as possible.
How often should I schedule HVAC maintenance?
We recommend two precision tune-ups per year: one in spring for your air conditioner and one in fall for your heating system. Regular maintenance helps prevent breakdowns, keeps energy bills low, maintains manufacturer warranties, and can extend the life of your equipment by several years.
What are the signs my system needs to be replaced rather than repaired?
Consider replacement if your unit is 10–15+ years old, requires frequent or costly repairs, delivers uneven temperatures, causes soaring utility bills, or uses phased-out refrigerants like R-22. Our comfort specialists provide free in-home evaluations and cost comparisons so you can make an informed decision.
Can you help improve my indoor air quality?
Absolutely. We install whole-home air purifiers, UV germicidal lights, high-efficiency media filters, humidifiers, dehumidifiers, and fresh-air ventilators. After a quick indoor air analysis, we’ll recommend the right combination of products to reduce allergens, eliminate odors, and create a healthier living environment.
How much does a service call or new system estimate cost?
Our diagnostic service call has a flat upfront fee that covers travel, system inspection, and a written estimate for any recommended repairs—no surprise charges. New system estimates are completely free, including load calculations, equipment options, and financing plans with approved credit.