Experienced Team
Experienced Team | Air Conditioning | Heating and Air Conditioning | Crossville
Whether your home feels stuffy on a humid Cumberland Plateau afternoon or you’re planning ahead for the next sizzling summer, HEP’s experienced team is ready to keep Crossville comfortably cool. Our certified technicians live and work right here in the community, bringing decades of know-how to every service call—from precision tune-ups and energy-saving upgrades to complete system replacements. We’ll arrive on time, explain every option in plain language, and treat your home with the respect it deserves, so you can relax and enjoy flawless air conditioning without surprises on your bill.
At HEP, we pair small-town friendliness with industry-leading training and technology, offering 24/7 emergency response and solid warranties that protect your investment for years to come. We believe great air conditioning is about more than cold air; it’s about reliability, efficiency, and the peace of mind that comes from having a local team you trust just a phone call away. Discover why Crossville homeowners turn to HEP first when comfort matters most.
FAQs
What types of air conditioning systems do you install and service in Crossville?
Our experienced team works with all major residential and light-commercial cooling systems, including high-efficiency central air conditioners, heat pumps, ductless mini-splits, and packaged rooftop units. We are factory-trained on brands such as Trane, Carrier, Lennox, Rheem, and Daikin, so whether you need a brand-new installation, a system replacement, or routine service, we have the expertise and parts to keep your equipment running optimally in Crossville’s humid summers.
How quickly can you respond to an AC breakdown during the summer?
We offer same-day service for most calls received before noon and 24/7 emergency dispatch for no-cool situations after hours, weekends, and holidays. Because our technicians live and work right here in Cumberland County, typical response time within the Crossville city limits is 1–2 hours. Our trucks are fully stocked with common repair parts, allowing us to complete more than 85 % of breakdowns in a single visit.
What maintenance does my air conditioner need and how often?
To maximize system life, efficiency, and warranty coverage, we recommend a professional tune-up every spring. During a maintenance visit we clean the condenser coil, check refrigerant pressures, inspect electrical components, tighten connections, lubricate moving parts, test safety controls, and replace or clean filters. Customers who join our Comfort Club receive priority scheduling, a multi-point inspection report, and up to 15 % off any required repairs.
Can you help lower my energy bills without replacing my entire AC system?
Absolutely. Our technicians perform energy-efficiency assessments that may include duct leakage testing, thermostat calibration, airflow balancing, and insulation checks. Simple upgrades—such as installing a programmable or Wi-Fi thermostat, sealing ducts, or adding a variable-speed blower motor—often cut cooling costs by 10–25 % without the expense of a full system replacement. We also advise on TVA EnergyRight rebates and federal tax credits you may qualify for.
Do you offer financing or rebates on new air conditioning systems?
Yes. We partner with multiple lenders to provide low- or no-interest financing options with terms from 6 to 120 months. As a TVA Quality Contractor Network member, we can process EnergyRight rebates of up to $1,500 on qualifying high-efficiency heat pumps and central AC systems installed in Crossville. We’ll also guide you through current federal tax incentives—up to $2,000 for heat pumps under the Inflation Reduction Act—so you can keep upfront costs manageable.
What warranties and guarantees come with your AC work?
All new systems we install include the manufacturer’s parts warranty—typically 10 years on compressors and major components—as long as you register the unit and maintain it annually. Our labor is covered by a comprehensive one-year workmanship guarantee, and Club members receive an extended two-year labor warranty. For repairs, we back our parts and labor for 12 months. If a part we supplied fails within that period, we’ll replace it at no additional cost to you.