Commitment To Quality
Commitment To Quality | Tank Water Heater | Plumbing | Crab Orchard
For more than three decades, HEP has been the name Crab Orchard neighbors share when they want hot water that’s ready the instant they turn the tap. From careful sizing to flawless installation, every step we take with your tank water heater focuses on longevity, energy efficiency, and family-safe performance. Our licensed plumbers arrive on time, protect your home as they work, and back every job with a “Happy HEP” satisfaction guarantee—so you can enjoy long, soothing showers without worrying about surprise breakdowns.
Should something ever go wrong, the same friendly team that installed your system is on call 24/7, armed with fully stocked service vans and genuine replacement parts. Whether you need routine maintenance, emergency repairs, or an upgrade to the latest high-efficiency model, we treat your home as if it were our own and keep you informed from start to finish. Reliable hot water is more than a convenience—it’s our promise of craftsmanship and care to every household we serve in Crab Orchard.
FAQs
What makes your company’s tank water-heater installations in Crab Orchard stand out for quality?
Every installation is performed by licensed, background-checked plumbers who follow both the manufacturer’s specifications and the latest local plumbing codes. We use premium dielectric fittings, new gas shut-off valves or electrical disconnects, seismic strapping where required, and we flush the line before the first start-up. A senior technician signs off on every job, so you receive a system that is safe, code-compliant and optimized for long service life.
How do you help homeowners choose the right size tank water heater?
During our free in-home assessment we measure hot-water usage based on family size, simultaneous fixture demand, and peak-hour consumption. We also check incoming water temperature and recovery-rate expectations. Using these figures, we recommend a tank capacity (typically 30-, 40-, 50- or 75-gallon) and fuel type that will meet your needs without wasting energy or space. We provide a clear comparison of first-hour ratings and estimated annual operating costs so you can make an informed decision.
What kind of warranties do you offer on new tank water heaters?
Most residential tanks come with a standard 6-year manufacturer’s parts and tank warranty. We register the unit for you so the warranty starts immediately. In addition, our workmanship is covered by a 1-year labor warranty, and you can upgrade to our optional 10-year parts-and-labor protection plan, which includes one complimentary annual flush and anode-rod inspection.
Do you provide emergency service if my existing tank water heater fails?
Yes. Our Crab Orchard technicians are on call 24/7 for leak containment, gas shut-off, and replacement services. We stock the most common tank sizes on our trucks or in our local warehouse, allowing us to perform same-day change-outs in most cases. All emergency visits are subject to transparent flat-rate pricing—no surprise fees for after-hours work.
How can I extend the life of my current tank water heater?
Annual maintenance is the key. We recommend draining and flushing the tank to remove sediment, inspecting and replacing the anode rod every 2–3 years, testing the T&P relief valve, checking the gas burner or heating elements, and verifying thermostat accuracy. Our service plan handles all of these tasks and records each visit for warranty documentation.
Are high-efficiency or heat-pump models available if I want to lower energy bills?
Absolutely. We install ENERGY STAR® high-efficiency conventional gas tanks with 0.70–0.75 UEF ratings and hybrid electric heat-pump water heaters that can cut energy use by up to 60 percent. We’ll explain local utility rebates, federal tax credits, and anticipated payback periods, then handle all paperwork so you realize savings as quickly as possible.