Exceptional Customer Service
Exceptional Customer Service | Heating and Air Conditioning | Crab Orchard
When Crab Orchard neighbors call HEP, they aren’t just booking routine “heating and air conditioning” work—they’re securing a friendly team that treats every home like its own. From the moment our dispatcher answers with a smile to the instant a uniformed technician slips booties over their shoes, you’ll feel the HEP difference: clear communication, on-time arrivals, and solutions explained in plain language so you can make confident decisions. Whether your furnace falters on a frosty night or your AC sputters in midsummer heat, we show up fast, fully stocked, and ready to restore comfort with minimal disruption.
Our commitment goes beyond technical know-how. We back every repair, tune-up, and installation with transparent pricing, industry-leading warranties, and a 100% Satisfaction Promise—because serving people is at the heart of what we do. Join the countless Crab Orchard families who rely on HEP for year-round peace of mind, and discover customer service that feels as refreshing as a cool breeze in July.
FAQs
What heating and air-conditioning services do you offer in Crab Orchard?
We provide complete residential and light-commercial HVAC solutions, including new system design and installation, replacement of outdated furnaces and air conditioners, 24/7 emergency repairs, seasonal tune-ups, indoor-air-quality upgrades (humidifiers, dehumidifiers, air cleaners, UV lights), and smart-thermostat setup. Whether you need a quick fix or a full system overhaul, our NATE-certified technicians have you covered.
How fast can you respond if my heater or AC stops working?
Because we’re centrally located in Crab Orchard, our on-call team can usually arrive within 1–2 hours for emergency calls. Our dispatchers track technician locations in real time and send the closest fully stocked service vehicle to minimize downtime. For non-emergencies, we offer same-day or next-day appointments at your convenience.
Are your technicians qualified to work on all major HVAC brands?
Yes. Every technician is state-licensed, background-checked, and NATE-certified. We receive ongoing factory training from leading manufacturers such as Trane, Carrier, Lennox, Rheem, Goodman, and Mitsubishi Electric. This ensures we can diagnose and repair warranty and non-warranty issues on virtually any make or model.
Do you have maintenance plans, and what do they include?
Our Comfort Club maintenance plans provide two precision tune-ups per year—one before cooling season and one before heating season. Each visit includes a 21-point inspection, cleaning of coils and burners, safety checks, filter replacement, thermostat calibration, and written performance report. Members receive priority scheduling, no overtime fees, and a 15% discount on any needed repairs.
What financing or payment options are available for new HVAC installations?
We partner with reputable lenders to offer flexible financing, including 0% APR for up to 18 months or low monthly payments spread over 5–10 years (subject to credit approval). We also accept major credit cards, checks, and cash, and we handle manufacturer rebates and utility incentives to reduce your upfront costs.
How can I improve my home’s energy efficiency and lower utility bills?
Start with an energy audit to identify insulation gaps and air leaks. Upgrading to a high-efficiency heat pump or furnace with a SEER2/HSPF rating above current standards can cut energy use by 20–40%. Installing a programmable or Wi-Fi thermostat, sealing ductwork, changing filters regularly, and scheduling annual maintenance will further maximize efficiency. Ask about our ENERGY STAR-certified systems and local rebate programs that can offset upgrade costs.