Customer Satisfaction
Customer Satisfaction | Electrical | Crab Orchard
Residents of Crab Orchard trust HEP for service that sparks confidence. From the moment you call, our certified technicians listen to your concerns, arrive on time, and treat your home with the respect it deserves—boot covers on, tool belts ready, friendly smiles intact. Transparent pricing and clear communication mean there are no surprises, just solutions tailored to your lifestyle and budget.
Whether we’re installing energy-saving fixtures, upgrading outdated wiring, or troubleshooting flickering lights, every job is backed by our 100% Satisfaction Guarantee. We’re not finished until you’re delighted, and that commitment shows in the glowing reviews from your neighbors. Discover why Crab Orchard chooses HEP for reliable, courteous, and safety-first electrical work that keeps your home shining bright.
FAQs
What electrical services do you provide in Crab Orchard?
We offer a full range of residential and light-commercial services, including troubleshooting and repairs, panel and service upgrades, interior and exterior lighting installation, EV-charger and generator hookups, whole-home surge protection, code corrections, safety inspections, and new-construction or remodeling wiring. If you have a project that involves electricity, chances are we can handle it—just give us a call to confirm.
Are your electricians licensed and insured?
Absolutely. Every technician who arrives at your door is a state-licensed electrician who has undergone background checks, drug screening, and continual safety training. Our company also carries full liability and workers-compensation insurance, so you are completely protected while we work on your property.
How fast can you respond to an electrical emergency in Crab Orchard?
For true emergencies—power loss, sparking panels, burning odors, or downed service wires—we have a 24/7 on-call team that can typically arrive within 60 minutes anywhere in the Crab Orchard area. Non-emergency appointments are usually scheduled within 24–48 hours, always at a time that is convenient for you.
Do you offer any warranties or satisfaction guarantees?
Yes. All workmanship is backed by a written 1-year labor warranty, and most materials carry manufacturer warranties of 1–5 years or more. In addition, we provide a 100% Satisfaction Guarantee: if anything about the completed job does not meet the agreed-upon specifications, we will return promptly and make it right at no additional cost.
How does your pricing and estimate process work?
Estimates are always free and never come with pressure to buy. A licensed electrician will visit your home or business, evaluate the scope of work, and provide a detailed, written quote that lists labor, materials, permits, and taxes—no hidden fees. You approve the price before any work begins, and we accept major credit cards, checks, and financing for larger projects.
What do you do to ensure customer satisfaction after the job is finished?
Upon completion, the lead electrician walks you through every repair or installation, tests the system in front of you, and answers all of your questions. We leave the work area clean, provide digital copies of permits and invoices, and follow up within 48 hours to confirm everything is functioning properly. Your feedback is logged and reviewed by management to keep improving our service.