Prompt Service
Prompt Service | Heating and Air Conditioning | Cowan
When your comfort can’t wait, HEP’s prompt service team is ready to roll through Cowan with fully stocked trucks and seasoned technicians who solve problems on the first visit. From sudden furnace failures on frosty mornings to AC breakdowns in the middle of a Tennessee heatwave, we diagnose and repair fast, treating every home like our own. Up-front pricing, clear communication, and a workmanship guarantee mean you’ll never be left guessing—or sweating.
Homeowners across Franklin County count on us for full-service heating and air conditioning expertise, including 24/7 emergency response, precision tune-ups, and energy-saving system replacements. Whether you need a quick fix or a whole-home upgrade, one call to HEP brings courteous professionals, reliable craftsmanship, and the peace of mind that your comfort is in the best hands. Schedule today and feel the difference prompt service makes.
FAQs
How fast can you get a technician to my home in Cowan when I have an HVAC emergency?
Because we keep fully-stocked service vehicles right here in Cowan, a licensed technician can usually be at your door within 2–3 hours of your call—often sooner. Our dispatch line is open 24/7, 365 days a year, so whether your furnace quits on a winter night or your A/C fails on a summer weekend, you’ll reach a live representative who will send help immediately.
What types of heating and cooling systems do you repair or install?
We work on virtually every residential and light-commercial system used in the Cowan area: gas and electric furnaces, central air conditioners, heat pumps, dual-fuel systems, ductless mini-splits, packaged rooftop units, geothermal units, and smart thermostats. Our team is factory-trained on major brands such as Trane, Carrier, Lennox, Goodman, Rheem and Daikin, but we service all makes and models.
Do you offer preventive maintenance plans, and what do they include?
Yes. Our Comfort Club gives Cowan homeowners two precision tune-ups per year—one for heating, one for cooling—plus a 15-point safety check, priority scheduling, no-overtime emergency service, and 10% off parts and labor. Regular maintenance extends equipment life, helps keep utility bills low, and preserves manufacturer warranties.
Are your technicians certified, insured, and background-checked?
Absolutely. Every technician is EPA-licensed for refrigerant handling, NATE-certified for technical competency, fully insured, and has passed comprehensive background and drug screenings. We arrive in uniform, wear shoe covers inside your home, and follow current safety and cleanliness protocols on every visit.
How does your pricing work, and do you have financing or rebate options?
You’ll receive a written, upfront price before any work begins—no surprise charges after the fact. Estimates for new equipment are free. We partner with reputable lenders to offer low-interest and 0% promotional financing (with approved credit), and we handle all available manufacturer rebates and TVA or local utility incentives to lower your out-of-pocket cost.
What can you do to improve my energy efficiency and indoor air quality?
During service calls or installations we perform proper equipment sizing, seal and balance ductwork, and recommend high-SEER/AFUE units to cut energy consumption up to 40%. For air quality, we can add whole-home media filters, UV germicidal lights, humidifiers, and ERV ventilation systems that reduce allergens and stale air. A complimentary home comfort assessment pinpoints the most cost-effective upgrades for your Cowan residence.