Rapid Response
Rapid Response | Emergency Plumbing | Plumbing | Cowan
When a pipe bursts at midnight or your hot water system gives up just before dawn, HEP’s rapid response team is already on the road to Cowan. Our licensed technicians arrive fast, fully equipped, and prepared to isolate the problem on the spot, so you can stop worrying about water damage and get back to your routine sooner. We combine local knowledge with modern diagnostic tools, delivering the kind of emergency plumbing service that turns potential disasters into minor hiccups.
Day or night, weekends or public holidays, we back every job with clear communication, upfront pricing, and workmanship you can trust. From blocked drains and leaking taps to total system failures, HEP makes sure Cowan residents never have to wait long for expert help. Save our number now, and feel confident that real emergency plumbing support is only a quick call away.
FAQs
What types of issues are considered a plumbing emergency in Cowan?
Any situation that poses an immediate risk to property, health, or safety is classed as an emergency. This includes burst pipes, sewage backups, overflowing toilets, major gas leaks, no hot water during winter, and severe stormwater flooding. If water or gas is escaping uncontrollably or creating damage, call us right away for rapid response service.
Are you really available 24/7 for Cowan residents?
Yes. Our emergency team is on-call 24 hours a day, 7 days a week—including weekends and public holidays. We continuously roster licensed plumbers who live or work close to Cowan, allowing us to dispatch help at any hour, even at 2 am on a Sunday.
How fast can your plumber get to my Cowan property?
Because our rapid-response vans are strategically located around the Upper North Shore and Berowra Valley area, we normally reach Cowan addresses within 30–60 minutes of your call. During peak traffic or extreme weather, we will give you a realistic ETA and keep you updated en-route.
What should I do while waiting for the emergency plumber to arrive?
If safe to do so, turn off the mains water supply at the meter (usually at the front boundary) or the gas isolation valve for gas leaks. Switch off power to any affected areas if water is near electrical outlets. Move valuables away from water flow, place towels or buckets under leaks, and avoid using plumbing fixtures until we’ve inspected them. Never attempt major repairs yourself, as this can worsen damage or void insurance.
Will I be charged extra for after-hours or public-holiday call-outs?
Emergency work outside regular hours does attract a small after-hours loading to cover staffing costs; however, we cap our fees so you won’t get bill shock. Before we send a plumber, our dispatcher will explain the call-out charge and provide an upfront price range for common repairs. All pricing is transparent and itemised on your invoice.
Are your emergency plumbers licensed and insured?
Absolutely. Every technician holds a current NSW plumbing and gas-fitting licence, carries photo ID, and undergoes regular police checks. We maintain $20 million public liability insurance and comply with AS/NZS safety standards. All workmanship is backed by a written guarantee, giving you peace of mind that the repair is done right the first time.