Quality Workmanship
Quality Workmanship | Emergency Plumbing | Plumbing | Cowan
When a pipe bursts in the middle of the night or the hot-water system grinds to a halt just before work, Cowan locals know there’s one team they can rely on—HEP’s Quality Workmanship Plumbing. Our licensed technicians are on call 24/7, equipped with fully stocked vans and advanced diagnostic tools to deliver fast, precise solutions. From blocked drains to gas leaks, we treat every job with the same unwavering commitment to safety, cleanliness and clear communication, so you regain comfort without the usual stress of emergency plumbing.
Backed by years of community trust, HEP combines old-fashioned service with modern expertise, offering transparent, upfront pricing and a workmanship guarantee that stands long after we’ve packed away our gear. Save our number, and the next time water is pouring where it shouldn’t, reach out—our Cowan team will be at your door quickly, ready to turn a potential disaster into just another day well handled.
FAQs
What qualifies as a plumbing emergency and how quickly can you reach Cowan homes?
A plumbing emergency is any situation that poses an immediate threat to your property, health, or safety—examples include burst pipes, severe leaks, blocked sewer lines, gas leaks, and overflowing toilets. Because Cowan is within our Upper North Shore service zone, we have technicians on standby around the clock and can usually arrive at your door within 60 minutes of your call, traffic permitting.
Are your emergency plumbing services available 24/7, including weekends and public holidays?
Yes. Plumbing problems don’t keep office hours, so neither do we. Our dispatch team is on call 24 hours a day, 7 days a week, 365 days a year. Whether it’s 3 AM on a Sunday or Christmas Day, you’ll always reach a live operator who can send a licensed emergency plumber to your Cowan address immediately.
What does your “quality workmanship” guarantee cover?
Our quality workmanship guarantee means that every repair, installation, or replacement performed by our technicians meets or exceeds current Australian Standards and NSW plumbing codes. If a fault arises due to our workmanship within the warranty period (lifetime on labour for most services), we will return promptly and fix the issue at no additional cost to you.
How are emergency call-out fees and labour costs calculated?
We charge a small fixed call-out fee that covers travel and initial assessment. After diagnosing the problem, your plumber will provide a clear, upfront price for the work before any tools are picked up. This fixed-price quote includes labour, standard materials, and GST, so you never face hidden charges or overtime surprises, no matter how long the job takes.
What should I do while waiting for the plumber to arrive in an emergency?
• Shut off the water: Locate your main water shut-off valve (usually near the water meter) and turn it clockwise to stop the flow. • Switch off power if water is near electrics: For major leaks around appliances or light fittings, turn off electricity at the main switchboard. • Contain the leak: Place buckets, towels, or tarps to minimise water damage. • Do not use chemical drain cleaners: They can worsen blockages and create hazards for the plumber. • Ventilate for gas leaks: Open windows and doors, extinguish flames, and avoid using electrical switches. Taking these steps will reduce damage and make the area safer until we arrive.
Are your plumbers licensed and insured, and do you comply with NSW plumbing regulations?
Absolutely. Every technician on our team holds a current NSW plumbing licence, carries full public liability insurance, and receives ongoing training in the latest Australian Standards. We lodge all required compliance certificates with Fair Trading NSW and use only WaterMark-approved parts, giving you full peace of mind that your emergency repair in Cowan is done right and legally compliant.