Plumbing Emergencies
Plumbing Emergencies | Emergency Plumbing | Plumbing | Cowan
Picture it: a burst pipe at 2 a.m., water gushing across your kitchen floor, and panic setting in. That’s when Cowan homeowners turn to HEP’s trusted emergency plumbing team—licensed, insured, and on-call 24/7. We arrive fast with fully stocked vans, high-tech leak detectors, and the experience to tame everything from sewer back-ups to malfunctioning water heaters before they cause expensive damage.
Because disasters rarely wait for business hours, we never charge extra for nights, weekends, or holidays, and we communicate every step clearly, so there are no surprises—only solutions. Call, text, or book online and a friendly dispatcher will have a certified HEP plumber headed your way in minutes. Your home is your haven; let us keep it that way with fast, reliable emergency plumbing expertise whenever you need it most.
FAQs
Do you provide 24/7 emergency plumbing services in Cowan?
Yes. Our team is on-call 24 hours a day, 7 days a week, including weekends and public holidays. The moment you notice a burst pipe, blocked drain, or any other urgent issue in Cowan, call us and one of our licensed plumbers will be dispatched immediately.
How fast can an emergency plumber reach my property in Cowan?
Because our technicians are based on the Upper North Shore, the average response time within Cowan is 30–60 minutes, traffic permitting. When you call, our dispatcher will give you a realistic ETA and keep you updated if conditions change.
What issues are considered a plumbing emergency?
Any problem that risks damaging your property, threatens health, or disrupts essential services is an emergency. Common examples include burst or leaking pipes, sewer backups, overflowing toilets, gas leaks, no hot water, and major roof or storm-water leaks. If you are unsure, call us and we’ll advise whether immediate attendance is necessary.
Will I be charged extra for after-hours emergency work?
There is a fixed after-hours call-out fee that covers travel and priority scheduling. Once on site, we provide a clear, itemised quote before any work starts. If you approve, we proceed immediately; if you decline, you only pay the call-out fee. We accept cash, EFTPOS and all major credit cards on completion.
What should I do while waiting for the plumber to arrive?
If it’s safe, turn off the main water supply located at the water meter or isolation tap. For leaks near electrical outlets, shut off power at the switchboard. Move valuables away from the affected area and place towels or buckets to catch water. Never use electrical appliances in wet areas, and avoid inhaling sewer gases. Our team will handle the rest when they arrive.
Are your emergency plumbers licensed and insured?
Absolutely. Every tradesperson we send to Cowan holds a current NSW plumbing licence, is trained in the latest safety procedures, and is covered by $20 million public liability insurance. We also provide a workmanship guarantee on all repairs, so you can trust the work is done legally and to Australian Standards.