Experienced Professionals
Experienced Professionals | Emergency Plumbing | Plumbing | Cowan
When a burst pipe floods your Cowan kitchen at midnight or the hot-water system quits before dawn, you need more than a promise—you need HEP’s experienced professionals at your door fast. Our licensed team lives and works locally, so we know the backstreets as well as we know the best fix for a seized valve or a hidden leak. Fully equipped vans, cutting-edge diagnostic tools and genuine replacement parts mean we can isolate, repair and clean up most disasters on the very first visit, saving you stress, time and money.
Because trouble rarely waits for business hours, our 24/7 emergency plumbing service is always on call. One phone call connects you directly to a qualified plumber who can talk you through immediate safety steps while we dispatch help. From gas leaks and overflowing toilets to storm-damaged drains, we restore comfort quickly and back every repair with transparent pricing and a workmanship guarantee—so you can get back to living, not worrying.
FAQs
Are your emergency plumbing services in Cowan available 24/7, including weekends and public holidays?
Yes. Our Cowan-based emergency plumbers are on call 24 hours a day, 7 days a week, 365 days a year—including weekends and public holidays. Whenever you experience a burst pipe, severe leak, or blocked sewer, simply call our dedicated emergency number and a qualified technician will be dispatched immediately.
How quickly can you reach my property in Cowan during an emergency?
Because our team is locally stationed around Cowan and the surrounding suburbs, our average response time is 30 minutes or less. In most cases we can arrive even faster during normal traffic conditions. When you call, our dispatcher will give you a real-time ETA and keep you informed if traffic or weather causes minor delays.
What kinds of plumbing issues count as an emergency?
Any situation that risks property damage, health hazards, or major disruption is treated as an emergency. This includes burst or leaking pipes, overflowing toilets, blocked sewer lines, gas leaks, no hot water in winter, and severe water heater malfunctions. If you are uncertain, call us—our technicians will assess the situation over the phone and prioritise accordingly.
Will I be charged extra for after-hours call-outs?
We do charge an after-hours call-out fee to cover the cost of keeping a licensed plumber on standby, but we keep our rates transparent and competitive. You’ll receive a clear price before work begins, and there are no hidden surcharges for parts or labour. Seniors and repeat customers may be eligible for discounts—just ask when you book.
Are your Cowan emergency plumbers licensed and insured?
Absolutely. Every plumber on our emergency roster is fully licensed by NSW Fair Trading, carries $20 million public liability insurance, and undergoes regular safety training. We also follow all relevant Australian Standards and local Council regulations, ensuring your repair is code-compliant and safe.
Is there anything I should do before the plumber arrives?
If safe to do so, turn off the water supply at the main shut-off valve (usually at the front boundary or under the sink) to minimise flooding. For gas leaks, switch off the gas at the meter and ventilate the area. Move pets and valuables away from the affected zone, and avoid using electrical appliances near standing water. Then wait for our technician to arrive with the proper tools and parts.