Customer Satisfaction
Customer Satisfaction | Emergency Plumbing | Plumbing | Cowan
When a burst pipe turns your living room into a wading pool at 2 a.m., HEP’s customer-satisfaction team is already on the way. Serving Cowan residents around the clock, our licensed technicians arrive fast, diagnose the problem on the spot, and deploy proven solutions that safeguard your home and your wallet. You’ll get clear pricing, courteous service, and workmanship backed by the HEP Happiness Guarantee—because in an emergency, you deserve more than a quick fix; you deserve total peace of mind.
From flooded basements to stubborn sewer backups, our specialists carry the parts, tools, and experience to handle any emergency plumbing scenario without delay. One call brings a fully stocked van to your door, friendly experts ready to restore comfort, and a follow-up check to ensure everything stays flawless. Choose the team Cowan counts on for reliability, transparency, and genuine care—choose HEP for emergency plumbing done right, right now.
FAQs
What types of issues count as a plumbing emergency in Cowan?
Any situation that risks flooding, property damage, health hazards, or loss of essential services is classed as an emergency. Common examples include burst pipes, overflowing toilets, severe drain blockages, gas leaks, loss of hot water in winter, and leaks that threaten electrical systems. If you are unsure, call our 24/7 line and our on-call plumber will assess whether immediate dispatch is required.
How quickly can your emergency plumber reach my property in Cowan?
We maintain a dedicated on-call technician based near the Pacific Highway in Cowan. In most cases we can arrive within 30–60 minutes of your call, day or night. Severe weather or road closures can affect travel times, but our dispatcher will give you a real-time ETA and text you when the plumber is en route.
Do you charge extra for after-hours or public-holiday call-outs?
Because emergencies rarely fit into business hours, we use transparent flat-rate pricing rather than surprise surcharges. Our emergency call-out fee covers travel, initial diagnosis, and immediate safety measures. Work required beyond the first hour is quoted on site before we proceed, so you’ll always know the total cost upfront—even at 2 a.m. on Christmas Day.
Are your plumbers licensed and insured to work in New South Wales?
Absolutely. Every technician holds a current NSW plumbing licence, gasfitting endorsement, and White Card for safe site practice. Our company carries $20 million public liability insurance and workers compensation, giving you complete peace of mind. Copies of licences and certificates of currency are available on request.
What should I do while waiting for the emergency plumber to arrive?
1. Turn off the water supply at the main stop tap (usually at the front boundary). 2. If a gas leak is suspected, shut off the gas meter and ventilate the area. 3. Disconnect electricity to any affected circuits if water is near power points. 4. Move valuables away from leaks and place towels or buckets to minimise water spread. 5. Do not attempt DIY repairs—this can worsen damage or void insurance. 6. Keep pets and children clear of the affected area until the plumber arrives.
Do you guarantee your emergency repair work?
Yes. All workmanship is backed by a lifetime labour guarantee, and materials carry full manufacturer warranties. After the immediate repair, we provide a written report detailing the cause, the fix, and any long-term recommendations. If the same issue reoccurs due to our workmanship, we will return and rectify it at no cost.