Unexpected Emergency Repairs
Unexpected Emergency Repairs | Commercial Plumbing | Plumbing | Cowan
When a burst pipe threatens to flood your storefront after hours or the grease trap in your café backs up just before the lunch rush, HEP is the crew Cowan businesses call first. Our licensed technicians arrive fast, diagnose faster, and bring fully stocked vans so most fixes are completed on the spot—no return visits, no lost revenue. From high-pressure jetting and pipe relining to gas line repairs, we pair decades of know-how with the latest tech to keep your operation running safely and smoothly.
HEP understands that downtime costs money, which is why our 24/7 hotline connects you directly to experts who specialize in commercial plumbing emergencies. Whether you manage a retail complex, restaurant, or industrial facility, you can count on transparent pricing, clear communication, and workmanship that meets all local codes. One quick call, and your unexpected problem becomes our next success story.
FAQs
What situations are considered a commercial plumbing emergency in Cowan?
Any unexpected event that threatens health, safety, or business continuity is an emergency. Typical examples include burst or leaking pipes, blocked sewer or trade-waste lines, overflowing grease traps, failed backflow prevention devices, gas leaks, and complete loss of hot or potable water. If the issue could shut down your operations, cause property damage, or breach compliance standards, call us immediately.
How quickly can your team arrive at our Cowan premises?
Because we have technicians based on the Upper North Shore, we maintain an average on-site response time of 60 minutes within Cowan and surrounding industrial estates, 24 hours a day, 7 days a week. When you call, our dispatcher tracks the closest equipped vehicle and gives you a live ETA so you know exactly when help will arrive.
Are your emergency services really available 24/7, including public holidays?
Yes. Commercial sites can’t predict failures, so our phones are answered around the clock by local staff, not an overseas call centre. Whether it’s 2 am on a Sunday or Christmas morning, we dispatch fully stocked service vehicles capable of completing most emergency repairs on the first visit.
How are emergency repair costs calculated and will I get an upfront quote?
We charge a fixed after-hours call-out fee that covers rapid attendance and the first on-site assessment. Once the fault is identified, the plumber provides a written, itemised quote before work begins. You approve the scope and price in real time on a mobile device, ensuring full cost transparency. There are no hidden surcharges for travel or basic materials.
Can you handle specialised commercial systems such as grease traps, backflow devices, and fire services?
Absolutely. Our licensed plumbers are endorsed for backflow prevention, thermostatic mixing valves, confined-space entry, and Type A/B gas work. Trucks carry common commercial components—RPZ valves, non-return valves, pressure regulators, and grease trap pumps—so we can repair or replace most assets during the same visit and keep you compliant with Sydney Water and NSW Fair Trading regulations.
Will emergency repairs disrupt my business and how do you minimise downtime?
We understand that every minute of downtime costs money. Our team isolates only the affected section of your plumbing, allows other areas to operate where possible, and schedules noisy or invasive works outside trading hours when requested. We also provide temporary bypass solutions—such as portable pumps or water heaters—so you can keep serving customers or staff while permanent repairs are finalised.