Exceptional Service
Exceptional Service | Commercial Plumbing | Plumbing | Cowan
From bustling restaurants on Tennessee Avenue to busy manufacturing sites near Cowan Railroad Museum, local businesses rely on HEP to keep water flowing and operations humming. Our licensed technicians arrive fast, diagnose accurately, and deliver cost-effective solutions—from grease trap installs and backflow testing to complete restroom remodels—so you can focus on customers, not clogs. We stock our trucks like rolling warehouses and stand behind every job with transparent pricing and a rock-solid satisfaction guarantee, earning the trust of Cowan property managers who refuse to gamble with downtime.
Day or night, one call connects you to experts who understand the stakes of commercial plumbing: reputation, health codes, and revenue. Whether it’s preventive maintenance for a multi-tenant complex or an emergency main line repair before sunrise, HEP coordinates seamlessly with your schedule and safety protocols. Discover why Cowan’s businesses choose the hometown team renowned for punctual arrivals, clear communication, and workmanship that lasts long after the invoice is paid—get HEP on the job today.
FAQs
What types of commercial properties do you service in Cowan?
Our team handles the full spectrum of commercial plumbing needs across Cowan, including offices, retail shops, restaurants, strata and body-corporate buildings, warehouses, medical centres, schools and light-industrial sites. Whether you manage a single tenancy or a multi-storey complex, we have the manpower, equipment and experience to keep your water, gas and drainage systems operating safely and efficiently.
Do you provide 24/7 emergency plumbing for Cowan businesses?
Yes. Commercial plumbing issues rarely keep to business hours, so we maintain a dedicated on-call crew 24 hours a day, 7 days a week—even on public holidays. When you call our emergency line, a live dispatcher will triage your situation and send the nearest licensed plumber immediately, typically arriving on-site within 1 hour anywhere in the Cowan area. We carry critical parts on our service vehicles to complete most repairs on the first visit and minimise downtime for your business.
How quickly can you get a licensed plumber to my premises?
For scheduled jobs, we can usually book a site visit within the same or next business day. For urgent issues, our GPS-tracked fleet and Cowan-based technicians allow us to respond within 1 hour. On arrival, we perform a rapid assessment, isolate the fault to limit damage, and provide a clear plan—including timeframes and costs—before any work begins.
Are you fully licensed, insured and compliant with local regulations?
Absolutely. All of our plumbers hold current NSW plumbing licences, White Cards and Backflow Prevention Accreditation. The company carries $20 million public liability insurance and complies with AS/NZS3500 standards, Sydney Water requirements and Work Health & Safety legislation. We also issue Certificates of Compliance on completion, giving you documented proof that your plumbing system meets statutory obligations.
How do you price commercial plumbing work, and are quotes obligation-free?
We believe in transparent, up-front pricing. After a free site inspection, we provide a detailed written quote that breaks down labour, materials and any specialised equipment hire. For routine tasks we can offer fixed-price packages; for complex projects we work on an agreed schedule of rates. There are no call-out fees during regular business hours, and all quotes are 100 % obligation-free—so you can compare and decide with confidence.
Can you set up a preventative maintenance program for my facility?
Yes. Proactive maintenance is the most cost-effective way to avoid disruptive breakdowns. We tailor programs to your exact site requirements, covering scheduled inspections, drain cleaning, backflow device testing, TMV checks, hot-water plant servicing and asset condition reporting. Plans can be quarterly, bi-annual or annual, and every visit is logged digitally so you have a complete compliance trail for auditors and insurers.