Emergency Plumbing Services
Emergency Plumbing Services | Emergency Plumbing | Plumbing | Copperhill
When a burst pipe threatens your Copperhill home at midnight or a clogged drain shuts down your business before the morning rush, HEP is only a phone call away. Our seasoned technicians live and work right here in the community, so we arrive fast, fully equipped, and ready to solve any crisis—from water-heater leaks to sewer backups—on the first visit. Because we specialize in emergency plumbing, you’ll never be stuck waiting for the next business day; our 24/7 dispatch line connects you to real people who understand the urgency of protecting your property and your peace of mind.
Every service truck is stocked with advanced diagnostic tools, genuine replacement parts, and the experience that comes from decades of serving Copperhill families and businesses. We back our workmanship with clear, upfront pricing and a satisfaction guarantee, so you can focus on what matters while we restore the comfort and safety of your space. Call or text HEP now, and let our emergency plumbing team turn today’s disaster into yesterday’s problem.
FAQs
What situations are considered a true plumbing emergency?
Anything that threatens health, property, or safety should be treated as an emergency. In Copperhill that typically includes burst or frozen pipes, major leaks you cannot stop, sewer backups, overflowing toilets, water heater leaks or no hot water in winter, gas-line or water-line breaks, and sump-pump failures during heavy rain. If shutting off a fixture valve does not solve the problem, call us immediately.
How fast can an emergency plumber get to my home or business in Copperhill?
We have a technician on call 24⁄7. Because Copperhill is centrally located on US-64, our average arrival time is 45–60 minutes anywhere in town and most of Polk County. During extreme weather or if you live on one of the outlying mountain roads, we’ll give you a realistic ETA and update you by text while we’re en route.
Do you charge extra for nights, weekends, or holidays?
We keep our pricing transparent. There is a flat $79 dispatch fee that is waived when you approve the repair. After-hours, weekend, and holiday calls incur a modest $49 overtime surcharge—no surprise fees or “time-and-a-half” labor rates. You will always receive a written estimate before any work begins.
Are your emergency plumbers licensed and insured?
Yes. All technicians hold current Tennessee plumbing licenses (TN #28745) and are cross-licensed for work just across the state line in Georgia. We carry $2 million in general liability and full workers’ compensation coverage. Background checks and regular drug testing are mandatory for every team member, so you can feel safe letting us into your home at any hour.
What can I do while I wait for the plumber to arrive?
1) Turn off the main water shut-off valve. 2) If the water heater is leaking, switch off its power or gas supply. 3) Unplug or switch off nearby electrical devices to avoid shock hazards. 4) Place buckets or towels to collect water and reduce damage. 5) Do not use chemical drain cleaners—they can make the repair harder and more expensive. 6) Take photos for insurance purposes. Then wait in a safe area until we arrive.
What types of emergency repairs do you handle?
Our Copperhill emergency team is equipped for almost any urgent plumbing job, including: repairing or replacing burst and frozen pipes, clearing severe clogs and sewer backups, fixing or swapping leaking water heaters, repairing gas lines, replacing failed sump pumps, locating and stopping slab leaks, and performing temporary winterization. If a specialty part is required, we can usually source it the same day from suppliers in Cleveland or Chattanooga.