Customer Satisfaction

HEPCustomer Satisfaction

Customer Satisfaction | Electrical Repair | Electrical | Copperhill

From flickering lights to unexpected power outages, HEP’s licensed team brings Copperhill residents the skill, speed, and courtesy they deserve. We arrive when promised, explain every step in clear language, and treat your home as carefully as our own—right down to the shoe covers and spotless clean-up. With transparent pricing and a satisfaction guarantee backing every electrical repair, you can relax knowing that the job will be done right the first time.

Neighbors across Copperhill keep our number on speed-dial because we solve problems, not just symptoms. Whether it’s upgrading an aging panel, tracing a mysterious short, or installing whole-home surge protection, we combine cutting-edge diagnostics with old-fashioned customer care. Trust HEP to protect your family, your time, and your peace of mind—one courteous visit at a time.

FAQs

What types of electrical repairs do your technicians handle in Copperhill?

Our certified electricians can resolve virtually any residential or light–commercial electrical problem you might encounter in Copperhill. This includes troubleshooting and fixing tripped breakers, replacing faulty outlets or switches, upgrading old fuse boxes to modern breaker panels, repairing or installing lighting fixtures and ceiling fans, correcting wiring code violations, restoring power after storm damage, and addressing issues with GFCI/AFCI protection. If you’re unsure whether we handle a specific repair, just call—chances are we do.

How quickly can you schedule a service call, and do you offer 24/7 emergency repairs?

For non-urgent jobs we can usually schedule a technician within 24–48 hours, often sooner if you call early in the day. If lights are flickering, breakers keep tripping, or you smell burning wires, we classify that as an emergency. Our on-call electricians are available 24/7, including weekends and holidays, throughout the Copperhill area. Just phone our emergency line, and we’ll dispatch the nearest technician right away—most customers see us at their door within an hour.

Are your electricians licensed and insured for work in Tennessee and Georgia?

Yes. Because Copperhill sits on the Tennessee–Georgia border, every one of our field technicians carries both Tennessee LLE (Limited Licensed Electrician) or CMC (Contractor Mechanical) credentials and Georgia Electrical Contractor licenses where required. We also maintain full general liability and workers’ compensation insurance. Copies of licenses and certificates of insurance are available at any time—just ask.

How do you ensure customer satisfaction and guarantee your work?

We back all repair labor with a written 1-year workmanship warranty and register any new parts or devices for the manufacturer’s full warranty period. After each job our technician walks you through the repair, tests every affected circuit in your presence, and cleans up the work area. Within 24 hours our office follows up by phone or email to confirm you’re satisfied. If something isn’t right, we return at no charge until it is—no fine print, no excuses.

What should I do if I have a tripped breaker or partial power outage before your technician arrives?

First, turn off and unplug sensitive electronics such as computers or TVs to prevent damage from power fluctuations. Check your main breaker panel: if a breaker is in the middle position, push it fully to OFF and then back to ON. If it trips again immediately, leave it OFF and call us—this indicates a fault that needs professional attention. Never replace a breaker with a higher-rated one or touch damaged wiring. For burning smells, buzzing panels, or sparks, shut off the main disconnect if you can do so safely, evacuate, and dial us or 911.

How much will my electrical repair cost, and do you provide upfront estimates?

Every situation is different, so we first perform a diagnosis on-site. After pinpointing the problem, we give you a flat-rate quote that includes labor, standard materials, permit fees (where applicable), and taxes—no hidden add-ons. Simple fixes like replacing a faulty outlet typically start around $120, while panel upgrades or whole-home rewiring are priced after a thorough assessment. We won’t begin work until you’ve approved the estimate, and we accept cash, major credit cards, and local checks. Financing options are available for larger projects.

HEP
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(423) 819-7773