Customer Satisfaction
Customer Satisfaction | Electrical | Cookeville
From the moment you call HEP, you’ll feel the difference that genuine, neighbor-to-neighbor care makes. Our licensed pros arrive on time, in fully stocked trucks, ready to solve everything from flickering lights to full panel upgrades— all while explaining every step in plain language. Homeowners across Cookeville tell us they love how we keep their spaces clean, respect their schedules, and back every repair with a satisfaction guarantee that’s as solid as our craftsmanship.
Behind each service visit is a local team devoted to transparent pricing, follow-up phone calls, and friendly smiles that last long after the job is done. Whether it’s routine maintenance or an emergency fix, HEP treats every project as an opportunity to raise the bar for electrical excellence and customer happiness in Cookeville. Discover why so many of your neighbors trust us whenever they hear the word electrical.
FAQs
What types of electrical services do you provide in Cookeville?
We handle everything from minor residential repairs—such as outlet replacements, fixture installations, and ceiling-fan wiring—to full service-panel upgrades, whole-home rewiring, surge protection, generator hookups, and commercial build-outs. If electricity runs to it, we can repair, install, or upgrade it for homes, offices, restaurants, retail spaces, and light-industrial facilities throughout Cookeville and surrounding Putnam County.
Are your electricians licensed, insured, and background-checked?
Yes. Every technician who arrives at your door holds a Tennessee state journeyman or master electrician license, carries full liability and workers’ compensation insurance, and has passed a nationwide background check as well as routine drug screening. Copies of licenses and insurance certificates are available upon request, so you always know you are protected.
How fast can you respond to an electrical emergency in Cookeville?
We maintain a 24⁄7 emergency dispatch line staffed by a live representative. For calls inside the Cookeville city limits, our on-call crew typically arrives within 60 minutes—often faster during normal business hours. For outlying communities such as Baxter, Algood, or Monterey, arrival time is usually within 90 minutes. We stock our service vans with common breakers, wire sizes, receptacles, and testing gear so most emergencies can be resolved on the first visit.
What guarantees do you offer to ensure my complete satisfaction?
All workmanship is backed by a written Lifetime Craftsmanship Warranty. If any installation we perform fails due to our workmanship, we will repair it at no cost for as long as you own the property. Additionally, we use only UL-listed materials that carry their own manufacturer warranties. If you are not 100 % satisfied with our service for any reason, we’ll refund your service fee—no questions asked.
Do you provide upfront pricing and free estimates?
Absolutely. For planned projects we offer complimentary on-site evaluations. After a thorough assessment, you’ll receive a detailed digital quote listing every task, material, and permit fee. The price you approve is the price you pay—no hidden trip charges or overtime multipliers. For diagnostic service calls, we present a flat-rate menu before any repair begins so you can make an informed decision.
How do I schedule an appointment, and what areas around Cookeville do you serve?
You can book service by calling our local number, using the ‘Schedule Now’ button on our website, or chatting with us through Google Business Messages. We serve the entire Upper Cumberland region, including Algood, Baxter, Monterey, Sparta, Livingston, Gainesboro, and Smithville. Appointments are offered in two-hour arrival windows Monday–Saturday, with emergency availability 24⁄7.